Concentrix - Customer Support Representative (Remote)
This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative - may perform some/all of the following tasks:
Ā Answers inquiries by clarifying desired information; researching, locating, and providing information...
Ā Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ā Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Ā Maintains call center database by entering information and document customer interaction
Ā Updates job knowledge by participating in educational opportunities and knowledge management
Ā Answers inquiries by clarifying desired information; researching, locating, and providing information.
Ā Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ā Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Ā Maintains call center database by entering information and document customer interaction.
Ā Updates job knowledge by participating in educational opportunities and knowledge management.
Ā Develops appropriate reporting requirements by supervisor or manager
Ā Handles Subject Matter Expert inquiries and assist other team members
Ā Assists in the training of new-hires and assist in quality assurance activities
Ā **We are not able to hire residents in the following states: Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Virginia, Washington DC, or Washington
Apply Now
Ā Answers inquiries by clarifying desired information; researching, locating, and providing information...
Ā Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Ā Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Ā Maintains call center database by entering information and document customer interaction
Ā Updates job knowledge by participating in educational opportunities and knowledge management
Ā Answers inquiries by clarifying desired information; researching, locating, and providing information.
Ā Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Ā Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Ā Maintains call center database by entering information and document customer interaction.
Ā Updates job knowledge by participating in educational opportunities and knowledge management.
Ā Develops appropriate reporting requirements by supervisor or manager
Ā Handles Subject Matter Expert inquiries and assist other team members
Ā Assists in the training of new-hires and assist in quality assurance activities
Ā **We are not able to hire residents in the following states: Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Virginia, Washington DC, or Washington
Apply Now