Community Team Manager- Brands need people. People need technology. ThirdChannel provides both.
Are you skilled in People Management, Relationship Building, Problem Solving, love building teams?- We are in search of you!
Primary Responsibilities:
ā¢ Onboard, coach and retain a team of remote ThirdChannel Brand Representatives for multiple Brand programs
ā¢ Proactively engage with remote Community Leaders and Brand Representatives; communicate initiatives, priorities and changes of strategy to meet customer expectations
ā¢ Review quality of Brand Rep reporting routinely and provide feedback and coaching to acknowledge or improve quality; identify trends and intel to surface to customer
ā¢ Develop and execute ongoing training materials to influence Brand knowledge and share upcoming product initiatives
ā¢ Collaborate with Account Manager and Recruiting partners to ensure alignment on program vision to achieve customers goals
ā¢ Demonstrate results-oriented mindset and ability to plan and prioritize work activities with a determination to achieve target metrics
ā¢ Monitor and revise (as needed) Brand Rep work schedules to ensure highest rates of completed work to meet program budget expectations
ā¢ Maintain an organized portfolio of program documents and information adhering to standard operating procedure guidelines
Additional Responsibilities:
ā¢ Communicate with the customer directly: participate in standing calls, provide platform training, coordinate brand training sessions and ensure up to date info on brand initiatives to support Brand Representative quality of work
ā¢ Evaluate new tech product viability and collaborate with Engineering Team on new initiatives and enhancements to current tech products
ā¢ Develop a working knowledge of ThirdChannel scheduling systems
Required Qualifications:
ā¢ BA/BS or minimum 2 years equivalent work experience, concentrated in customer service, tech, retail or related industry
ā¢ Ability to juggle administrative and creative tasks as well as changing priorities
ā¢ Experience in managing remote teams ideally; retail store management works too
ā¢ Developed verbal and written communication skills along with high EQ and desire to collaborate
ā¢ Resilient, flexible, adaptable, self-starter- must thrive in a fast-paced environment
ā¢ Facility with technology in general; highly proficient in Excel and Microsoft Office Suite
ā¢ Experience with Google Suite, Slack, Jira or other CRM and communication platforms
ā¢ This is a Full Time, Full Remote, Salaried W2 position
Apply Now
Apply Now
Primary Responsibilities:
ā¢ Onboard, coach and retain a team of remote ThirdChannel Brand Representatives for multiple Brand programs
ā¢ Proactively engage with remote Community Leaders and Brand Representatives; communicate initiatives, priorities and changes of strategy to meet customer expectations
ā¢ Review quality of Brand Rep reporting routinely and provide feedback and coaching to acknowledge or improve quality; identify trends and intel to surface to customer
ā¢ Develop and execute ongoing training materials to influence Brand knowledge and share upcoming product initiatives
ā¢ Collaborate with Account Manager and Recruiting partners to ensure alignment on program vision to achieve customers goals
ā¢ Demonstrate results-oriented mindset and ability to plan and prioritize work activities with a determination to achieve target metrics
ā¢ Monitor and revise (as needed) Brand Rep work schedules to ensure highest rates of completed work to meet program budget expectations
ā¢ Maintain an organized portfolio of program documents and information adhering to standard operating procedure guidelines
Additional Responsibilities:
ā¢ Communicate with the customer directly: participate in standing calls, provide platform training, coordinate brand training sessions and ensure up to date info on brand initiatives to support Brand Representative quality of work
ā¢ Evaluate new tech product viability and collaborate with Engineering Team on new initiatives and enhancements to current tech products
ā¢ Develop a working knowledge of ThirdChannel scheduling systems
Required Qualifications:
ā¢ BA/BS or minimum 2 years equivalent work experience, concentrated in customer service, tech, retail or related industry
ā¢ Ability to juggle administrative and creative tasks as well as changing priorities
ā¢ Experience in managing remote teams ideally; retail store management works too
ā¢ Developed verbal and written communication skills along with high EQ and desire to collaborate
ā¢ Resilient, flexible, adaptable, self-starter- must thrive in a fast-paced environment
ā¢ Facility with technology in general; highly proficient in Excel and Microsoft Office Suite
ā¢ Experience with Google Suite, Slack, Jira or other CRM and communication platforms
ā¢ This is a Full Time, Full Remote, Salaried W2 position
Apply Now
Apply Now