Community & Support Coordinator at G2i

About the RoleWe're seeking a highly efficient, tech-savvy Community & Support Coordinator to support our thriving developer community. The ideal candidate is proactive, can leverage AI tools effectively, and thrives in a fast-paced environment where priorities shift quickly.What You'll DoCommunication & Support (60%)Manage community communications across multiple channelsProvide proactive support, including jump on calls when neededUse AI tools to streamline communication processesMaintain high-quality engagement with community membersIdentify and implement communication improvementsHandle time-sensitive requests and inquiriesProgram & Event Support (20%)Coordinate community programs and track their success to support our community teamPre-event promotion and post-event processingIdentify opportunities for process improvementOperations & Administration (20%)Maintain community data and documentationProcess member requests and updatesSupport community metrics trackingAssist with special projects as neededWhat We're Looking ForEssential QualitiesExpert at leveraging AI tools to maximize efficiencyExceptional ability to work smart and fast under pressureStrong proactive mindset and problem-solving skillsOutstanding written and verbal communicationAbility to identify and implement process improvementsComfortable with rapid context switchingTech-savvy with quick tool adoption abilitiesNice to HaveExperience with technical communitiesBackground in community operations or supportEvent management experienceWhat Success Looks LikeAfter 30 days:Managing routine communications independentlySupporting key community programsIdentifying opportunities for process automationAfter 90 days:Successfully cleared communication backlogReady to take ownership of specific operational areasProactively identifying and solving community needsContributing to community growth initiativesLocation & HoursRemote positionMinimum 5 hours daily overlap with CET 10:00-19:00 requiredFlexible schedule within these hoursHow to ApplyApply through our Ashby application formSelected candidates will be invited for an asynchronous HireFlix interviewTop candidates will be invited for an interview with our Sr. Community ManagerOffer stagePosition to start as soon as possible. We're reviewing applications on a rolling basis.

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