Community Growth Manager (12 Month Contract)
The Community You Will Join:
Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. We know that our global community of hosts is one of Airbnbs most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.
The Difference You Will Make:
The Airbnb North America team is looking for a Community Growth Manager (Co-hosting) to help launch a new marketplace and host community. Co-hosting allows individuals/entrepreneurs to manage listings on behalf of our home hosts. Co-host activities include responding to guests, preparing listings for stays, supporting guest needs, and general management of hosting... activities.
In this role, you will be part of an inaugural team within our Hosting organization. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.
You will be responsible for designing playbooks, while adapting central frameworks to capture local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.
You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in North America.
The ideal candidate is a strategic operator, analytical, strong content development skills, adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.
A Typical Day:
Program Launch:
Supporting recruitment and onboarding education for new Co-hosts
Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
Designing, piloting, and testing new levers that support Co-host growth at scale
Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
Adapting central programs to support regional objectives
Co-Hosting Community Management:
Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
Serve as the primary point of contact for Co-hosts. Advising and supporting them as they build their property management businesses
Building sentiment and feedback channels to size and package insights for product and central programs
Identify and pilot opportunities to increase overall success of Co-hosts
Business Strategy:
You will be responsible for revenue and host growth goals
You will develop new programs and initiatives
You will implement plans and evaluate overall efficacy to inform business initiatives
You will lead through inspiration, influence, and our core value of belonging
Outcomes and Impact:
You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts
You will support the development, execution and scale of pilots to accelerate evolving business verticals
Lead resource development for the Co-hosting community with engaging and high impact communications
Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
Support online and offline Community events (webinars, meetups, and workshops)
Your Expertise:
5-7+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.
You think and act like an entrepreneur. You are resourceful and goal driven.
Strong project management skills and demonstrated experience leading strategic programs and processes.
Can forecast, model, and optimize growth tactics based on known and unknown performance
You have sales or external relationship management experience across tech and consumer goods
Ability to influence through persuasion, negotiation, and consensus building
Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.
Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
Strong empathy for our community AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader with the ability to inspire others
Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.
Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.)
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply
Apply Now
Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. We know that our global community of hosts is one of Airbnbs most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.
The Difference You Will Make:
The Airbnb North America team is looking for a Community Growth Manager (Co-hosting) to help launch a new marketplace and host community. Co-hosting allows individuals/entrepreneurs to manage listings on behalf of our home hosts. Co-host activities include responding to guests, preparing listings for stays, supporting guest needs, and general management of hosting... activities.
In this role, you will be part of an inaugural team within our Hosting organization. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.
You will be responsible for designing playbooks, while adapting central frameworks to capture local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.
You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in North America.
The ideal candidate is a strategic operator, analytical, strong content development skills, adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.
A Typical Day:
Program Launch:
Supporting recruitment and onboarding education for new Co-hosts
Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
Designing, piloting, and testing new levers that support Co-host growth at scale
Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
Adapting central programs to support regional objectives
Co-Hosting Community Management:
Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
Serve as the primary point of contact for Co-hosts. Advising and supporting them as they build their property management businesses
Building sentiment and feedback channels to size and package insights for product and central programs
Identify and pilot opportunities to increase overall success of Co-hosts
Business Strategy:
You will be responsible for revenue and host growth goals
You will develop new programs and initiatives
You will implement plans and evaluate overall efficacy to inform business initiatives
You will lead through inspiration, influence, and our core value of belonging
Outcomes and Impact:
You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts
You will support the development, execution and scale of pilots to accelerate evolving business verticals
Lead resource development for the Co-hosting community with engaging and high impact communications
Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
Support online and offline Community events (webinars, meetups, and workshops)
Your Expertise:
5-7+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.
You think and act like an entrepreneur. You are resourceful and goal driven.
Strong project management skills and demonstrated experience leading strategic programs and processes.
Can forecast, model, and optimize growth tactics based on known and unknown performance
You have sales or external relationship management experience across tech and consumer goods
Ability to influence through persuasion, negotiation, and consensus building
Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.
Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
Strong empathy for our community AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader with the ability to inspire others
Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.
Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.)
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply
Apply Now