Community Engagement Analyst, SNAP Verification
Job Description:
• Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity
• Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client
• Coordinate activities necessary to administer the end-to-end process
• Support sales in new CEV and SNAP client pursuits
• Engage in new client implementation activities
• Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
• Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
• Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
• Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
• Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
• Interacts with executives and supporting staff
• Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.
Requirements:
• BA or five or more years’ experience in Medicaid systems and Payment Integrity industry
• Five or more years’ experience in project management capacity in a matrixed environment
• Five or more years’ experience working collaboratively with multiple organizational departments, including Information Technology
• Ability to present and communicate ideas clearly and persuasively at all levels to both internal and external audience, including executive levels
• Strong leadership, project management, and process optimization skills
• Strong financial acumen with P&L and planning experience
• Ability to set and adhere to structured operating rigor
• Grounded knowledge of Medicaid regulations and HR1.
Benefits:
• generous, flexible vacation policy
• educational assistance
• comprehensive health benefits
• 401(k) employer match
• leadership and technical development academies
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• Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity
• Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client
• Coordinate activities necessary to administer the end-to-end process
• Support sales in new CEV and SNAP client pursuits
• Engage in new client implementation activities
• Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
• Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
• Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
• Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
• Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
• Interacts with executives and supporting staff
• Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.
Requirements:
• BA or five or more years’ experience in Medicaid systems and Payment Integrity industry
• Five or more years’ experience in project management capacity in a matrixed environment
• Five or more years’ experience working collaboratively with multiple organizational departments, including Information Technology
• Ability to present and communicate ideas clearly and persuasively at all levels to both internal and external audience, including executive levels
• Strong leadership, project management, and process optimization skills
• Strong financial acumen with P&L and planning experience
• Ability to set and adhere to structured operating rigor
• Grounded knowledge of Medicaid regulations and HR1.
Benefits:
• generous, flexible vacation policy
• educational assistance
• comprehensive health benefits
• 401(k) employer match
• leadership and technical development academies
Apply tot his job
Apply To this Job