Commercial Account Manager (m/f/d)

Why we need youWe're looking for a Commercial Account Manager (m/f/d) to support our long-tail customer base through a digital-led, tech-touch engagement model across both pre-sales and post-sales phases.In this role, you'll be the escalation point for customers who fall between self-service and enterprise tiers—those who need more than a webshop but don’t require full enterprise support. You’ll manage high-value transactions for long-tail accounts, such as government buyers with multi-year needs or customers requiring demos, quotes, or tailored guidance.You’ll proactively identify expansion opportunities using product usage data, email campaigns, and automation—blending customer success, commercial sales, and product advocacy. This is the perfect role for someone who enjoys scaling impact without relying solely on 1:1 engagement.What to expectPre-Sales Commercial Support Drive small-medium sized leadsneeding more than webshop support e.g., with product questions, PO/quote handling, multi-year pricing, contract negotiationProvide light-touch discovery and product walkthroughs for small but high-value leads Ensure smooth handovers to order manager and help remove friction from the buying process Work with channel partners to streamline commercial processes, discounts and enable them to operate in a self-service wayPost-Sales Expansion Support Identify and nurture high-potential existing accounts using product usage data, customer budget available and their usage needs. Engage customers through digital channels (email campaigns, short demos, digital QBRs, webinars) with a focus on expansion Qualify and route strategic expansion leads to Enterprise Sales/AM teams when needed Run regular check-ins with key channel partners to review pipeline, deal blockers, and performanceCross-Functional CollaborationWork closely with Finance/Order management, Business system and Operations to ensure opportunities are accurately tracked in Salesforce.Provide feedback to marketing and sales teams on process gaps, campaign alignment. Collaborate with Enablement teams to feed customer insights into training content and campaignsYour profile in short2-4 years of experience in Customer Success, Account Management, Channel Partner Management or Growth roles in a B2B SaaS company Proven ability to manage customers at scale using automation, segmentation, and usage data A growth mindset: you’re always looking for expansion, adoption, and upsell opportunities Comfort with CRM tools (Salesforce, Freshworks a plus)Experience of running email campaigns and webinars to showcase upcoming product offerings and driving expansionsStrong written and verbal communication skills – able to drive engagement through compelling messaging Familiarity with SaaS metrics like NRR, churn, expansion, product stickiness, etc. Preferred Language Skills: English and optional one other EU language -e.g. French, DutchAbout this openingWork on a high-impact segment responsible for 15–20% of total company revenue Be part of a modern, digital-first CS model that leverages automation and data to scale success Join a collaborative, customer-obsessed team with a clear mission and roadmap Shape the future of our post-sales growth strategy for long-tail customersWhy you will love MaltegoMaltego is a scale-up company. We provide you the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important. Here are some of the reasons why you will love Maltego:Insights into the daily operations of a fast-growing tech scale-upOpportunity to quickly take over responsibility and make a direct and long-lasting impactMotivated and highly international teamOriginally posted on Himalayas

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