Collections/Accounts Receivable Representative
About the position
As a Premium Receivable Representative at A.I.M. Mutual Insurance Companies, you will play a crucial role in managing a portfolio of accounts within the Premium Receivables department. This position is designed for individuals who thrive in a fast-paced collections environment and enjoy solving new problems daily. You will be responsible for billing, maintaining insured customer accounts, processing return premium disbursements, and handling collections. The role requires a strong attention to detail and a commitment to completing tasks on time, ensuring that all accounts are managed effectively and efficiently. Your primary responsibilities will include processing and reviewing daily billing statements and past-due notices for discrepancies before mailing them out. You will determine which accounts require a past due notice, pre-termination, or cancellation by managing various queues in the Tropics cancellation management system. Additionally, you will review various reports to ensure all accounts are managed monthly, particularly focusing on aged receivables and unapplied funds reports. Outbound phone calls will be initiated for accounts that are past due, and you will manage inbound calls to address any issues regarding bills, balances, and the collection of past-due amounts. The position also involves managing the follow-through process on promises to pay and payment arrangements with policyholders, as well as initiating the cancellation process for non-payment situations. You will lead and process the department's cash applications, statements, and bank exceptions daily. Furthermore, you will be responsible for processing, analyzing, and distributing the Premium Receivables monthly department results, including metrics such as STAT 90 and ACH online payments. This role is hybrid after an initial training period, allowing for a blend of in-office and remote work.
Responsibilities
• Manage a portfolio of accounts in the Premium Receivables department.
,
• Process and review daily billing statements and past-due notices for discrepancies prior to mailing.
,
• Determine which accounts require a past due notice, pre-termination, or cancellation.
,
• Review various reports to ensure all accounts are managed monthly, focusing on aged receivables and unapplied funds.
,
• Initiate outbound phone calls for accounts that are past due and prior to cancellation of coverage.
,
• Manage inbound calls to address issues regarding bills, balances, and collection of past-due balances.
,
• Manage the follow-through process on promises to pay and payment arrangements with policyholders.
,
• Initiate the cancellation process for non-payment situations for assigned accounts.
,
• Lead and process the department's cash applications, statements, and bank exceptions daily.
,
• Process, analyze, and distribute the Premium Receivables monthly department results.
Requirements
• Minimum of an associate degree along with relevant work experience, or a bachelor's degree is strongly preferred.
,
• Ability to work independently and organize and prioritize work effectively.
,
• Exceptional communication skills.
,
• Proficiency with Microsoft Office products, especially Excel.
,
• Strong attention to detail, problem-solving, and analytical skills.
,
• Prior work experience in a call center and/or collections environment is preferred.
Nice-to-haves
• Experience in a fast-paced collections environment.
,
• Knowledge of workers' compensation law.
Benefits
• Paid holidays
,
• Disability insurance
,
• Health insurance
,
• Dental insurance
,
• Paid time off
,
• Vision insurance
,
• Retirement plan
Apply Now
As a Premium Receivable Representative at A.I.M. Mutual Insurance Companies, you will play a crucial role in managing a portfolio of accounts within the Premium Receivables department. This position is designed for individuals who thrive in a fast-paced collections environment and enjoy solving new problems daily. You will be responsible for billing, maintaining insured customer accounts, processing return premium disbursements, and handling collections. The role requires a strong attention to detail and a commitment to completing tasks on time, ensuring that all accounts are managed effectively and efficiently. Your primary responsibilities will include processing and reviewing daily billing statements and past-due notices for discrepancies before mailing them out. You will determine which accounts require a past due notice, pre-termination, or cancellation by managing various queues in the Tropics cancellation management system. Additionally, you will review various reports to ensure all accounts are managed monthly, particularly focusing on aged receivables and unapplied funds reports. Outbound phone calls will be initiated for accounts that are past due, and you will manage inbound calls to address any issues regarding bills, balances, and the collection of past-due amounts. The position also involves managing the follow-through process on promises to pay and payment arrangements with policyholders, as well as initiating the cancellation process for non-payment situations. You will lead and process the department's cash applications, statements, and bank exceptions daily. Furthermore, you will be responsible for processing, analyzing, and distributing the Premium Receivables monthly department results, including metrics such as STAT 90 and ACH online payments. This role is hybrid after an initial training period, allowing for a blend of in-office and remote work.
Responsibilities
• Manage a portfolio of accounts in the Premium Receivables department.
,
• Process and review daily billing statements and past-due notices for discrepancies prior to mailing.
,
• Determine which accounts require a past due notice, pre-termination, or cancellation.
,
• Review various reports to ensure all accounts are managed monthly, focusing on aged receivables and unapplied funds.
,
• Initiate outbound phone calls for accounts that are past due and prior to cancellation of coverage.
,
• Manage inbound calls to address issues regarding bills, balances, and collection of past-due balances.
,
• Manage the follow-through process on promises to pay and payment arrangements with policyholders.
,
• Initiate the cancellation process for non-payment situations for assigned accounts.
,
• Lead and process the department's cash applications, statements, and bank exceptions daily.
,
• Process, analyze, and distribute the Premium Receivables monthly department results.
Requirements
• Minimum of an associate degree along with relevant work experience, or a bachelor's degree is strongly preferred.
,
• Ability to work independently and organize and prioritize work effectively.
,
• Exceptional communication skills.
,
• Proficiency with Microsoft Office products, especially Excel.
,
• Strong attention to detail, problem-solving, and analytical skills.
,
• Prior work experience in a call center and/or collections environment is preferred.
Nice-to-haves
• Experience in a fast-paced collections environment.
,
• Knowledge of workers' compensation law.
Benefits
• Paid holidays
,
• Disability insurance
,
• Health insurance
,
• Dental insurance
,
• Paid time off
,
• Vision insurance
,
• Retirement plan
Apply Now