Collections Support Specialist (Hybrid)

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Collections Support Specialist I to facilitate the team's ability to protect and collect on portfolios, ensuring tasks are completed accurately and efficiently across various departments.ResponsibilitiesManage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standardsOversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within SalesforceProcess and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reportingPerform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account informationMaintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent scheduleSupport high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiencySkills1–3 years of administrative experience and Salesforce experienceStrong organizational skills with the ability to prioritize and work independentlyAbility to quickly learn systems, processes, and proceduresHigh attention to detail and accuracy in all workProficiency in Excel, Google Sheets, Google Docs, and similar toolsStrong communication skills with the ability to collaborate with and present to leadershipA proactive mindset with a focus on improving processes and driving efficienciesBenefitsHealth, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!Company OverviewEnova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.



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