Collections Specialist - $20/hr + Monthly Incentive

Sallie Mae is dedicated to empowering students on their educational journeys. They are seeking a Collections Specialist to engage with customers regarding overdue accounts, providing exceptional service and discussing repayment options while accurately documenting customer interactions.ResponsibilitiesMake and receive customer calls to address overdue accounts and discuss repayment optionsProvide exceptional service while encouraging customers to make payments on their past due accountsAccurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important informationSkillsAbility to demonstrate empathy while being assertive to achieve the required outcomeMeet and exceed quality goals, compliance regulations and productivity targets individually and team environmentStrong interpersonal, communication and listening skillsBuild meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situationExcellent negotiating, probing, influencing and resourcefulness skillsExperience in customer service and or collections related rolesHigh school diploma or equivalentSome college coursework in business related fields preferredTech Savvy: Possess basic computer skills and experience with the Microsoft Office SuiteBenefitsCompetitive base salariesBonus incentivesGenerous PTO, Floating Holidays and 12 Federal Holidays observedSupport for financial-well-being and retirement 401k with employer matchComprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and moreEmployer paid short-term/long-term disability and basic life insuranceFlexible hybrid working arrangements.Paid parental leave and adoption reimbursement programsFree access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentivesTuition Reimbursement and Family Scholarship ProgramsCareer development and training opportunitiesCompany OverviewSallie Mae is an American corporation that originates, services, and collects student loans. It was founded in 1972, and is headquartered in Newark, Delaware, USA, with a workforce of 1001-5000 employees. Its website is https://www.salliemae.com.



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