Collections Representative I (Remote in VA, MD, PA, SC, NC, GA ONLY) | Atlantic Union Bank | Remote US
This position is responsible for collection services on delinquent and bankrupt accounts with the goal of preventing charge offs and Non-Accruals, and reducing the Banks delinquency rates within the consumer lending portfolios.
Position Accountabilities
Contact customers regarding delinquent accounts and payments; properly document all collection activity.
Receive and service inbound collection calls.
Review loan payment history.
Utilize established programs to assist Bank customers in bringing their accounts current.
Maintain confidentiality of the Banks customers personal and financial information.
Contact credit bureaus for customer reports, check customer references, update addresses, and gather additional information as necessary.
Work with other Special Assets teams and departments as needed to ensure payments are properly credited or applied to customer accounts. Order liquidations, foreclosures, and repossessions when necessary.
Conducts skip-tracing research. Prepare DMV applications for repossession & duplicate titles.
Perform other duties as assigned by management that enhance collection activity.
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Banks Policy and Procedures.
Organizational Relationship
This position reports to the Supervisor Collections.
Position Qualifications
Education & Experience
High school diploma or equivalent work experience
Two or more years of collections experience
Knowledge & Skills
High degree of professionalism
Excellent customer service skills
Excellent interpersonal, communication, and organization skills
Ability to handle multiple tasks
Flexible, able to adapt to change
Basic analytical and problem-solving skills
Knowledge of financial institutions policies and procedures
Intermediate PC skills
Able to work independently
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.
Apply Now
Position Accountabilities
Contact customers regarding delinquent accounts and payments; properly document all collection activity.
Receive and service inbound collection calls.
Review loan payment history.
Utilize established programs to assist Bank customers in bringing their accounts current.
Maintain confidentiality of the Banks customers personal and financial information.
Contact credit bureaus for customer reports, check customer references, update addresses, and gather additional information as necessary.
Work with other Special Assets teams and departments as needed to ensure payments are properly credited or applied to customer accounts. Order liquidations, foreclosures, and repossessions when necessary.
Conducts skip-tracing research. Prepare DMV applications for repossession & duplicate titles.
Perform other duties as assigned by management that enhance collection activity.
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Banks Policy and Procedures.
Organizational Relationship
This position reports to the Supervisor Collections.
Position Qualifications
Education & Experience
High school diploma or equivalent work experience
Two or more years of collections experience
Knowledge & Skills
High degree of professionalism
Excellent customer service skills
Excellent interpersonal, communication, and organization skills
Ability to handle multiple tasks
Flexible, able to adapt to change
Basic analytical and problem-solving skills
Knowledge of financial institutions policies and procedures
Intermediate PC skills
Able to work independently
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.
Apply Now