Collections Analyst II

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient environments. They are hiring a Collections Analyst to manage an accounts receivable portfolio and drive collection results while building effective customer relationships.ResponsibilitiesResponsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO)Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunitiesProactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises. Additionally provide phone support by handling incoming calls from sales offices and customers on a variety of itemsMonitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted. Prepares and recommends over line approval requests and approves within their Level of Authority. Run DNB reports and call for credit references as needed to support credit decisionPromote, negotiate and sell automated/pre-payment options to customersSkillsHigh School Diploma required1-3 years' experience in collections or customer service roleMust possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customersMust be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metricsPC literacy and basic Microsoft Office literacy requiredBS/BA in Finance, Accounting, or other Business degreeBenefitsHealth insuranceHolistic wellness programs that include generous incentivesFamily building benefits include fertility coverage and adoption/surrogacy assistance.401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.Paid time off, including in support of volunteer and parental leave needs.Educational and training opportunities through company programs along with tuition assistance and student debt support.Company OverviewTrane Technologies develops energy efficient indoor environments for commercial and residential applications. It was founded in 1885, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.tranetechnologies.com.



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