Collections Agent - Fully Remote, No Weekends, No Evenings
About the role:
We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.
This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.
We Offer:
Ā Competitive Pay - An hourly rate of $17.00
Ā No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm.
Ā Paid time off
Ā Full time hours
Ā Fully paid training
Ā Health, Dental and Vision Insurance
Ā 401K plan with a guaranteed 3% annual company contribution
Ā Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport.
Responsibilities & Duties:
Ā Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections.
Ā Complete initial trace work using online tools and verify customer information.
Ā Negotiate payment plans and terms with customers to resolve outstanding balances.
Ā Document all collection activities accurately and maintain detailed customer files to ensure data integrity.
Ā Follow up on payment commitments and monitor payment arrangements to ensure compliance.
Ā Identify and escalate accounts that require further action, such as legal proceedings or credit reporting.
Ā Collaborate with the accounting team to reconcile accounts and address billing discrepancies.
Ā Provide regular reports on collection activities and account statuses to management.
Ā Deliver professional and courteous customer service.
Ā Participate in training programs.
Qualifications and Skills:
Ā A minimum of one year collections and customer service experience is required.
Ā Exceptional customer service skills
Ā Excellent verbal and written communication skills
Ā Fully bilingual in Spanish is a strong asset.
Ā Expertise working within the Net Suite CRM is also a strong asset
Ā Strong negotiation, persuasion, and conflict resolution skills.
Ā Strong problem-solving abilities and a strong attention to detail.
Ā Lead by example through positive communication, professional overall demeanor, and time and attendance
Ā Able to accept feedback and implement those changes.
Ā Highly organized, able to self-prioritize work and have great time management skills.
Ā Ability to work and produce in a fast-paced environment.
Ā Proficient computer skills including e-mail, internet, Word, and Excel.
Ā To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed.
Apply Now
We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.
This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.
We Offer:
Ā Competitive Pay - An hourly rate of $17.00
Ā No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm.
Ā Paid time off
Ā Full time hours
Ā Fully paid training
Ā Health, Dental and Vision Insurance
Ā 401K plan with a guaranteed 3% annual company contribution
Ā Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport.
Responsibilities & Duties:
Ā Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections.
Ā Complete initial trace work using online tools and verify customer information.
Ā Negotiate payment plans and terms with customers to resolve outstanding balances.
Ā Document all collection activities accurately and maintain detailed customer files to ensure data integrity.
Ā Follow up on payment commitments and monitor payment arrangements to ensure compliance.
Ā Identify and escalate accounts that require further action, such as legal proceedings or credit reporting.
Ā Collaborate with the accounting team to reconcile accounts and address billing discrepancies.
Ā Provide regular reports on collection activities and account statuses to management.
Ā Deliver professional and courteous customer service.
Ā Participate in training programs.
Qualifications and Skills:
Ā A minimum of one year collections and customer service experience is required.
Ā Exceptional customer service skills
Ā Excellent verbal and written communication skills
Ā Fully bilingual in Spanish is a strong asset.
Ā Expertise working within the Net Suite CRM is also a strong asset
Ā Strong negotiation, persuasion, and conflict resolution skills.
Ā Strong problem-solving abilities and a strong attention to detail.
Ā Lead by example through positive communication, professional overall demeanor, and time and attendance
Ā Able to accept feedback and implement those changes.
Ā Highly organized, able to self-prioritize work and have great time management skills.
Ā Ability to work and produce in a fast-paced environment.
Ā Proficient computer skills including e-mail, internet, Word, and Excel.
Ā To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed.
Apply Now