Collections Advocate, Bilingual, Hybrid Flex - Various Schedules, w/ Weekends Days

Macy's is a storied company that has been a part of American culture for over 160 years. They are seeking a Bilingual Collections Advocate who will handle collection activities on incoming and outgoing calls, assisting customers with delinquent accounts and performing investigative work to locate customer contact information.ResponsibilitiesReceive and/or make telephone connections with customers on delinquent accountsCommunicate with other departments within MCCS to research customer delinquent accountsAssist with on-the-job training of new associates and cross trainingRegular, dependable attendance and punctualityFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesSkillsHigh school diploma or general education degree (GED) requiredExcellent communication skills requiredAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceMust be able to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to apply concepts of basic algebra and geometryAbility to carry out instructions furnished in written, oral, and diagram formMust be able to solve problems involving several concrete variables in standardized situationsAbility to provide outstanding customer service to external and internal customers on a consistent basisAbility to take control of and resolve customer issues utilizing active listening skillsAbility to adapt quickly to changing customer expectations and needsAbility to be a self-starter who is comfortable taking the initiativeStrong decision-making abilitiesStrong analytical skillsAbility to navigate multiple computer applications and work from a dual monitor setupAbility to complete financial transactions accurately and proficientlyAbility to work a flexible schedule based on department and Company needsRegularly required to sit, talk, hear; use hands/fingers to touch, handle, and feelOccasionally required to move about the workplace and reach with hands and armsRequires close visionOne to three months related experience and/or training is preferredBenefitsMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceCompany OverviewMacy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.macysjobs.com.Company H1B SponsorshipMacy's has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 10 in 2022, 26 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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