CLX Car Advocate, File Owner

We’re looking for a highly motivated Car Claims Advocate, with a lot of positive energy and a genuine passion for helping others.Specializing in auto property damage liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.In this role you’llInvestigate and process auto property damage claims according to company policies and state or federal lawsGather and evaluate police reports, records, and witness statementsInterview claimants, witnesses, and other parties to determine claim legitimacy and liabilityMaintain accurate and detailed records of all claim activityCollaborate with legal counsel and other departments when needed to support the resolution of claimsCommunicate claim status and outcomes to all relevant parties, professionally and empatheticallyHandle Theft and Fire lossesStay current on industry trends and regulationsPlay a key part in reaching team goals, meeting KPIs and driving overall resultsIdentify and report suspicious or potentially fraudulent claimsWhat you’ll need1+ years of property damage claim-handling experienceKnowledge of insurance laws and regulationsStrong analytical and critical thinking skillsExcellent written and verbal communicationAbility to work both independently and as part of a teamProficiency with claims management software and GoogleThe desire to work in a unique, dynamic, and fast-paced startup environmentSurplus of empathy, patience, and positivityComfortable with and adaptable to new technology and business toolsLemonade expects all advocates to have and maintain a Property and Casualty adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.College degreeAbility to work remotelyAt Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico**Please note that we are unable to sponsor applicants for work visasLemonade's US base salary range for this full-time position is $51,000-$58,500 annually, plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

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