CloudOps Engineer (Pacific Time)
About Protera Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients. But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team. At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event. If you’re looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work. What You’ll Do As a CloudOps Engineer at Protera, you’ll be at the heart of ensuring our cloud environments run smoothly, securely, and efficiently. You’ll help global clients modernize their operations with cloud-first solutions while driving automation, scalability, and reliability. Here’s a glimpse into your day-to-day: • Design, manage, and optimize cloud infrastructure across GCP, AWS, and Azure. • Build and maintain Infrastructure as Code using Terraform to provision and scale resources reliably. • Contribute to and maintain CI/CD pipelines to streamline deployments and operational workflows. • Plan, schedule, and execute change management processes, including OS patching and configuration updates, while ensuring compliance. • Automate infrastructure and configuration tasks using tools like Ansible (and/or other automation frameworks). • Work closely with cross-functional teams to align cloud operations with business needs and improve system reliability. • Support Linux (especially Red Hat and SUSE) and Windows systems with strong troubleshooting and administrative skills. • Document processes, build runbooks, and contribute to operational excellence. • Provide a mature and professional customer experience by directly working with customers to set expectations, showcase solution options, and drive implementation. • Proactively ensure the highest level of availability for the mission critical infrastructure. • Review system performance and efficiency; conduct bottleneck evaluation to identify performance issues and make data-driven recommendations for improvement. Requirements What You Bring You’re a strong fit if you have: • 3–5 years of experience in CloudOps, Infrastructure, or DevOps engineering. • Proficiency with Terraform for infrastructure automation. • Hands-on experience CI/CD tools (GitLab CI/CD, Jenkins, Azure DevOps, or similar). • Deep knowledge of Linux administration (Red Hat and/or SUSE preferred) and Windows systems. • Solid understanding of change management frameworks (ITIL or equivalent) and experience with ITSM tools like ServiceNow. • Administrative experience with one or more major cloud platforms (GCP, AWS, Azure). • Understanding of Virtual Server backup and restore methodologies within GCP, AWS, Azure. • Experience with Kubernetes for container orchestration. • Scripting proficiency in Bash, PowerShell, or Python. • Strong troubleshooting skills across networking, security, and system performance. Bonus Skills • Automation experience with Ansible (or Puppet, Chef). • Cloud certifications (ex. GCP Associate Cloud Engineer , AWS SysOps Administrator, Azure Administrator Associate). • Experience with endpoint security or vulnerability management tools (e.g., Tanium, EDR). • A passion for continuous improvement, automation, and collaborative problem-solving. • Experience with ServiceNow • Any background working on servers with SAP applications installed. Why Join Protera? • Work with global enterprise clients on cutting-edge cloud solutions. • Grow fast with mentorship, certifications, and career development opportunities. • Make a real impact in a company where ideas are valued. • Flexible work setup (remote/hybrid). People-first culture with a global mindset. Ready to Make the Move? We’d love to meet you. Click “Apply Now” and tell us why you’re the one. Not sure yet? Check us out at www.protera.com or connect with our team on LinkedIn. Protera is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply tot his job