Cloud Support Engineer (SRE Development)

F5 is dedicated to enhancing the digital world and empowering organizations globally. They are seeking a Cloud Support Engineer who will blend technical support within a SaaS environment and Site Reliability Engineering, focusing on automation and customer experience.ResponsibilitiesMonitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptionsSupport a 24/7 operational model to ensure high availability and performance of the SaaS environmentServe as a primary point of contact for technical customer inquiries and issuesPartner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communicationTriage, escalate, and own technical incidents through resolutionAnalyze metrics, logs, and incident reports to provide actionable insights to engineering teamsIdentify recurring patterns and opportunities for automation and continuous improvementPartner cross-functionally to improve platform reliability and performanceDesign and implement automation to streamline incident response and improve system reliabilityIntroduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilitiesContribute to building scalable, resilient infrastructure to support AI inference workloadsSkillsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)1–3+ years of experience in technical support, systems administration, or a similar roleStrong understanding of SaaS environments and cloud-based architectures (preferably AWS)Proficiency in at least one scripting language (e.g., Python)Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)Experience working with ticketing systemsStrong problem-solving and analytical skillsExcellent written and verbal communication skillsAbility to work independently and collaboratively in a team environmentWillingness to learn new technologies and adapt to evolving requirementsExperience with monitoring and observability tools (e.g., Prometheus, Grafana)Familiarity with configuration management tools (e.g., Terraform)Experience working with cloud infrastructure technologiesExposure to SRE principles and reliability engineering practicesStrong understanding of networking fundamentalsExperience with databases (PostgreSQL), operating systems (Linux), and KubernetesBenefitsIncentive compensationBonusRestricted stock unitsBenefitsCompany OverviewF5 is a multi-cloud application services and security company that specializes in application security, performance, and delivery. It was founded in 1996, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is https://www.f5.com.Company H1B SponsorshipF5 has a track record of offering H1B sponsorships, with 155 in 2025, 110 in 2024, 211 in 2023, 194 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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