Clinical Product Specialist, AI Quality

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. The Opportunity: We are looking for a Clinical Product Specialist, AI Quality to join our Clinical Product team at Grow Therapy. As we deploy AI tools across our 20,000+ provider network, clinical safety and quality assurance becomes mission-critical. This role puts you at the center of that transformation. You will review outputs no one has seen before, contribute to real-time product improvements, and ensure our AI features are clinically safe, appropriate, and effective. It’s equal parts quality assurance, clinical judgment, and innovation, designed for a clinician who wants to shape the future responsibly. We are looking for someone with deep clinical expertise, a strong clinical quality mindset, and a working understanding of how AI tools support care delivery. You will help shape how cutting-edge AI tools are evaluated, validated, and responsibly scaled in clinical workflows. Working cross-functionally, you will identify safety risks, assess therapeutic appropriateness, and uphold clinical standards across a growing portfolio of AI-powered features. What You’ll Be Doing: • Conducting systematic quality reviews of AI-generated outputs across features, identifying clinical risks and surfacing safety issues • Defining and refining clinical QA protocols, guardrails, and escalation pathways for new and existing AI features • Contributing to clinical incident escalation and triage processes for flagged risks • Collaborating with Product and Engineering to iterate on model behavior and prompt design based on clinical appropriateness and safety • Supporting the development of safety metrics and dashboards with the Data team • Collaborating on tooling improvements to scale clinical QA, including automated review systems and evaluators • Providing clinical expertise during product development sprints and launch planning, including provider training and enablement for new AI tools • Partnering with Clinical Excellence, Product, Engineering, and Legal teams to ensure clinical and regulatory alignment across the AI product portfolio • Supporting general product initiatives as needed, including clinical evaluation of new features, provider-facing enablement content, and go-to-market activities You’ll Be a Good Fit If: • You hold an active clinical license (LCSW, LMFT, LPC, or Psychologist) and have at least 4–5 years of direct clinical experience, with strong clinical judgment and a deep understanding of therapeutic appropriateness • Experience with quality assurance/improvement, clinical review, supervision, or clinical documentation • Experience with AI/ML tools, digital health platforms, and healthcare technology • Strong analytical skills and systematic approach to evaluating clinical outputs at scale • Understanding clinical risk assessment and safety protocols, and can identify when care deviates from evidence-based standards • Strong knowledge of evidence-based practices and clinical outcome measurement • Ability to work cross-functionally with Product, Engineering, and Clinical teams in a fast-paced environment Nice To Have: • Experience with measurement-based care, clinical research, or quality improvement initiatives • Exposure to telehealth workflows or technology-enabled care delivery Experience supporting go-to-market activities, provider training, or clinical enablement • Knowledge of clinical documentation standards, compliance expectations, or healthcare regulations Role Details: • Employment Type: Full-Time, Exempt • The base compensation for this position is $122,000 - 143,000 USD. Please Note: Grow Therapy adjusts base salary based on geographic location, leveling, and experience, so your compensation could land anywhere within the posted range. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025. Please see the independent bias audit report covering our use of Covey here. Benefits: • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. • Financial Wellness: 401(k) program and equity opportunities. • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. • Wellness & Development: Annual stipends to put towards therapy and personal & professional growth. • Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Apply tot his job