Client Success Consultant – Assistant Solutions
Job Description:
• Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs
• Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders
• Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support
• Envision the long-term potential of client/contractor relationships by consistently adding value and upselling BELAY solutions
• Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements
• Develop action plans with clients and contractors, track implementation, and follow up to ensure exceptional experience
• Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations
• Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations
• Manage conflict with effective problem solving and strong emotional intelligence
• Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current
• Thoughtfully match contractors with clients to foster successful, long-term relationships
• Ensure accurate documentation and communication across platforms including Google Workspace and CRM
• Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities
Requirements:
• MUST RESIDE IN THE ATLANTA, GA AREA
• Bachelor’s degree or equivalent work experience
• Strong verbal and written communication skills with a confident presence
• Responsiveness and professionalism
• Driven, relational, and intuitive with experience in client-facing roles
• Able to apply sound judgment to plan and achieve goals while managing multiple tasks
• Comfortable using video and phone calls as primary communication methods
• Demonstrated proficiency with technology and tools essential for remote work
• Ability to maintain a dedicated, distraction-free home office for standard Monday-Friday business hours
Benefits:
• Work at Home Opportunity
• Full-time remote work
• Occasional travel for some roles
• Vibrant, award-winning company culture
• W-2 employee status (full-time/part-time, exempt/non-exempt)
• Base salary + bonus and commission
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• Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs
• Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders
• Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support
• Envision the long-term potential of client/contractor relationships by consistently adding value and upselling BELAY solutions
• Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements
• Develop action plans with clients and contractors, track implementation, and follow up to ensure exceptional experience
• Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations
• Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations
• Manage conflict with effective problem solving and strong emotional intelligence
• Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current
• Thoughtfully match contractors with clients to foster successful, long-term relationships
• Ensure accurate documentation and communication across platforms including Google Workspace and CRM
• Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities
Requirements:
• MUST RESIDE IN THE ATLANTA, GA AREA
• Bachelor’s degree or equivalent work experience
• Strong verbal and written communication skills with a confident presence
• Responsiveness and professionalism
• Driven, relational, and intuitive with experience in client-facing roles
• Able to apply sound judgment to plan and achieve goals while managing multiple tasks
• Comfortable using video and phone calls as primary communication methods
• Demonstrated proficiency with technology and tools essential for remote work
• Ability to maintain a dedicated, distraction-free home office for standard Monday-Friday business hours
Benefits:
• Work at Home Opportunity
• Full-time remote work
• Occasional travel for some roles
• Vibrant, award-winning company culture
• W-2 employee status (full-time/part-time, exempt/non-exempt)
• Base salary + bonus and commission
Apply tot his job
Apply To this Job