Client Service/ Call Center Representative
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Client Service Representative role handles inbound calls from healthcare providers and third-party administrators. This position is responsible for providing detailed payment information, guiding providers through payment processing, assisting with product enrollment, and facilitating online portal registration while complying with federal HIPAA laws to protect patient information.
This position will be in the Call Center and be responsible for high call volumes.
What You'll Do:
• Answer incoming calls from provider clients and resolve payment-related issues.
• Ensure that providers understand product benefits and features.
• Assist with registration and navigation of the online payment portal.
• Provide exceptional customer service to build strong provider relationships.
• Document interactions and resolutions in the CRM platform.
• Suggest process improvements to enhance customer experience.
• Resolve payment issues, including explaining electronic payment options.
• Assist providers in signing up for electronic funds transfer products.
• Guide providers through registration, portal setup, and navigation.
• Navigate Zelis platforms to provide quick, thorough responses aiming for first call resolution.
• Build and maintain an understanding of Zelis Payments products and solutions.
• Stay informed about company policies, especially those related to provider privacy.
• Adhere to scheduled work hours and maintain productivity.
• Meet monthly performance metrics and attendance goals.
• Maintain a positive attitude in all interactions with clients and team members.
What You'll Bring to Zelis:
• High school diploma or equivalent is required.
• Passion for customer service and helping people; previous call center experience preferred
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Ability to work independently and as part of a team
• Comfortable with MS Office applications such as Outlook and Teams,
• Demonstrated resilience and resourcefulness in customer service situations
• Ability to multitask, navigating multiple systems in a fast-paced environment.
• A dedicated and well-equipped workspace, including a quiet and professional environment and a stable internet connection.
• Responsibility for maintaining your remote workstation in compliance with company guidelines.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Apply Now
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Client Service Representative role handles inbound calls from healthcare providers and third-party administrators. This position is responsible for providing detailed payment information, guiding providers through payment processing, assisting with product enrollment, and facilitating online portal registration while complying with federal HIPAA laws to protect patient information.
This position will be in the Call Center and be responsible for high call volumes.
What You'll Do:
• Answer incoming calls from provider clients and resolve payment-related issues.
• Ensure that providers understand product benefits and features.
• Assist with registration and navigation of the online payment portal.
• Provide exceptional customer service to build strong provider relationships.
• Document interactions and resolutions in the CRM platform.
• Suggest process improvements to enhance customer experience.
• Resolve payment issues, including explaining electronic payment options.
• Assist providers in signing up for electronic funds transfer products.
• Guide providers through registration, portal setup, and navigation.
• Navigate Zelis platforms to provide quick, thorough responses aiming for first call resolution.
• Build and maintain an understanding of Zelis Payments products and solutions.
• Stay informed about company policies, especially those related to provider privacy.
• Adhere to scheduled work hours and maintain productivity.
• Meet monthly performance metrics and attendance goals.
• Maintain a positive attitude in all interactions with clients and team members.
What You'll Bring to Zelis:
• High school diploma or equivalent is required.
• Passion for customer service and helping people; previous call center experience preferred
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Ability to work independently and as part of a team
• Comfortable with MS Office applications such as Outlook and Teams,
• Demonstrated resilience and resourcefulness in customer service situations
• Ability to multitask, navigating multiple systems in a fast-paced environment.
• A dedicated and well-equipped workspace, including a quiet and professional environment and a stable internet connection.
• Responsibility for maintaining your remote workstation in compliance with company guidelines.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Apply Now