Client Retention Associate

Company Overview: Proper Insurance is a specialty property & casualty program manager (MGA) focused on short-term rental risks (e.g., Airbnb, VRBO). We’re known for white-glove claims service and pragmatic underwriting. If you like high standards, direct communication, and solving real customer problems, you’ll fit right in. About the Role: We are hiring a Client Retention Associate to support and grow our client retention efforts. This role focuses on maintaining strong client relationships, proactively addressing at-risk accounts and ensuring a high quality client experience throughout the life of the account. Location: This is a hybrid role reporting to our corporate office in Bozeman (40 Enterprise Blvd Suite 201 Bozeman, MT 59718) Key Responsibilities: Manage retention conversations with existing clients Handle objections and provide coverage comparisons Support renewal efforts by addressing concerns, resolving issues and reinforcing Proper’s value Maintain accurate notes and follow established retention workflows Collaborate cross-functionally with underwriting, CAM team and support Qualifications: 1-3 years of experience in account management, customer support or sales Strong communication skills and comfort handling difficult client conversations Highly organized and efficient with quick turnaround Coachable and receptive to feedback Comfortable working in a fast-paced environment What Success Looks Like: Clients feel heard, supported and confident in continuing their relationship with Proper Clear reduction in avoidable cancellations and improved client satisfaction Retention conversations are timely, professional and well documented Strong partnership with the Director of Retention Compensation: This role is 100% commission based. Compensation is earned entirely through performance based incentives tied to client retention. On-Target Earnings: $70,000 Commission is directly tied to retention performance, with increased earning potential for surpassing retention goals This structure is designed for self-motivated individuals who are confident in their ability to drive measurable retention impact and want direct control over their earning potential. Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected earnable income for this position is up to $70,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. #SPG Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com. Apply tot his job