Client Operations Manager, Payment Analytics

Client Operations Manager, Payment Analytics Who We Are Kubera Health is on a mission to modernize how healthcare organizations manage revenue operations—enabling them to operate more efficiently and focus on what truly matters: patient care. We unify contract terms, policies, financial and clinical data sources into a connected system that drives transparency, automation, and insight across the entire payment lifecycle. • The Problem: Healthcare organizations lose millions every year to payment inaccuracies, fragmented contract data, and administrative inefficiencies. Large providers and payors alike struggle to reconcile complex managed care contracts and identify reimbursement leakages across massive claims volumes. • The Solution: Kubera Health transforms fragmented, manual financial workflows into structured, automated, and intelligent systems. Our Momentum: • Seed-stage company backed by leading institutional investors and with a strong financial foundation (multiple years of runway) • Serving multiple enterprise customers with $100M+ in revenue. • Strong pilot-to-customer conversion and expansion momentum across clients. • On track to 10x revenue from 2024 to 2025. About the Role We’re seeking a Client Operations Manager, Payment Analytics to serve as the primary operational and consulting partner for several enterprise healthcare clients. You’ll sit at the intersection of revenue cycle operations, managed care analytics, and client success, ensuring Kubera delivers exceptional financial and operational outcomes for our customers. This is both a client-facing and analytical operations role. You’ll lead initiatives related to underpayment detection, revenue recovery, denials management, payor scorecarding, and VBC payment integrity—while managing offshore operational resources that handle day-to-day processing and validation work. You’ll also collaborate closely with our engineering and product teams to improve automation and configure rules that enhance payment accuracy and speed. This role is ideal for someone who thrives at the intersection of healthcare finance, analytics, and technology, and who enjoys building structure, processes, and relationships in a fast-moving startup environment. What You’ll Do • Build new rules for and maintain Kubera’s analytics engine to price healthcare services across inpatient and outpatient settings across a variety of customer archetypes (acute care hospitals/health systems, post acute care (rehab/LTC/nursing homes), and ambulatory practices across surgery, specialties, infusions, and more) • Lead revenue recovery investigations and categorizations: analyze discrepancies between expected vs. actual reimbursement, identify patterns in underpayments and denials, and drive resolution. • Collaborate with engineering and analytics teams to develop and train AI agents for revenue recovery, managed care workflows, and other financial operations. • Oversee offshore operations teams performing claim validation and payment review tasks. • Work directly with customer stakeholders (finance, managed care, revenue cycle) to identify opportunities for automation, process improvement, and ROI realization. • Support VBC revenue integrity efforts in hospital-as-payer or delegated financial models—validating that outgoing and incoming payments align with contract terms. Ideal Background We’re looking for someone who deeply understands healthcare finance and operations, and who has balanced analytical rigor with strong client-facing execution. You may have one or more of the following backgrounds: • Revenue Cycle Consulting / Payment Integrity: • Experience at firms like Triage Consulting Group, Huron Consulting Group, Chartis, Accenture, or Berkeley Research Group, CloudMed, Ensemble Health Partners in revenue cycle or reimbursement analytics. • Experience in underpayment detection, contract compliance, or payment variance analytics • Provider or Health System Operations: • Held two or more roles in hospital, health system, or large ambulatory network operations (e.g., revenue cycle, managed care, or reimbursement management). • Experienced with claims-level analysis, billing workflows, and payment reconciliation. • Healthcare Technology / Managed Care Analytics / Startup or Tech-Forward Experience: • Exposure to early-stage healthcare technology companies in operations, strategy, or account management roles—comfortable with ambiguity and fast iteration. Must-Have Qualifications • 3–7 years of experience across revenue cycle, healthcare consulting, managed care, or provider operations • Deep understanding of claims processing, reimbursement methodologies, and managed care contract structures • Exceptional client relationship and communication skills—able to bridge technical and operational conversations • Strong analytical and organizational abilities; able to work with complex data and workflows • Proven ability to manage multiple clients and projects simultaneously • Hands-on experience investigating claim irregularities and validating reimbursement accuracy • Comfortable collaborating cross-functionally with engineers, analysts, and executives Nice to Have • Certified Professional Coder (CPC) or equivalent credential • Experience with SQL, Looker, Tableau, or Excel modeling • Exposure to capitation or value-based payment structures or complex claims (workers comp, secondary billing) • Prior experience managing offshore operations teams What We Offer • Competitive salary and meaningful early-team equity ($120K to $150K with meaningful equity) • Comprehensive health, dental, and vision coverage • 401(k) plan • Flexible PTO and flexible work policies; company-wide week long “winter break”; In office culture with covered daily lunch • Opportunity to shape the future of healthcare finance operations Apply tot his job