Client Help Desk Representative - Remote
• YOU MUST LIVE WITHIN A DRIVEABLE DISTANCE TO MONTGOMERY, ALABAMA FOR TRAINING THAT WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE. • HOTEL AND MEALS WILL BE PROVIDED DURING TRAINING. Job Summary : In response to the continued growth of our business we are looking for a Client Help Desk Representative to provide exceptional support and assistance on our Client Help Desk. • The candidate must be available for a regular schedule of 10 am-7 pm Central Time Monday-Friday. Responsibilities : • Provide telephone, email, and online chat support to clients through the Client Help Desk. • Collaborate with Client Account Managers to assist with client issues and internal processes and procedures. • Manage high-volume data entry and project-related inquiries as requested. • Conduct web training sessions for clients to support the Client Account Manager Team. • Collaborate with internal teams to resolve issues and ensure operational efficiency. • Assist the Senior Manager of Client Services with special projects. • Represent us to government and public sector entities in a positive and professional manner. • Monitor all listings to ensure compliance with high-quality standards and best auction practices. • On occasion, deliver onsite and field services to clients across the United States, including cataloging, gathering descriptions, and photographing assets in various locations, both indoor and outdoor, under diverse weather conditions. • Requirements : • Associate degree and prior experience with government agencies preferred • 4+ year of customer service experience in a call center environment. • Must have a valid driver’s license and clean driving record • Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required) • Exceptional written and verbal communication skills; proficiency in Spanish is preferred. • This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours. Apply tot his job