Client Care Clinician - Remote

DescriptionWhy Work for Us?Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal.Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire.At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.Join a company dedicated to helping people and organizations be more resilient and thrive.Position SummaryThe Remote Client Care Clinician adheres to departmental goals, objectives, standards of performance, and policies and procedures, ensuring compliance with quality care. Clinicians engage with individuals who have been impacted by a crisis and offer immediate behavioral health support and coaching. Clinical Intake/ConsultationConduct clinical intakes via telephone to assess behavioral health needs and determine appropriate level of careAssist with care triaging and provider matching Provide direct behavioral health support via telephone to individuals who are requesting clinical servicesManage emergent clinical situations as needed, including safety planning and/or crisis intervention support via telephone to individualsInteract with individuals to assist them in gaining insight, defining goals, and planning action to achieve effective personal or vocational development and adjustmentProviding advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeingConsult with or provide consultation to other doctors, therapists, or clinicians regarding careConsult with or provide consultation to internal and external management teamsCommunicate with people outside the organization, representing the organization to customers and other external sourcesMaintain collaborative relationships with coworkers, customers, and clientsInterpret the meaning of clinical information for non-cliniciansConsistently meet department clinical billable standards for clinical intake/consultation workCrisis Response Essential FunctionsProvide direct behavioral health support to individuals, groups and organizations who have experienced a disruptive eventMeet department standards related to crisis response volumes, realizing the unpredictable nature of these types of requestsProvide guidance and expert advice to management or other groups on technical, systems-, or process-related topicsUtilize various methods of behavioral health service delivery including telephone, video, and on-site Communicate with people outside the organization, representing the organization to customers and other external sources.Provide consultation to individuals and groups regarding problems, such as stress and trauma, to modify behavior or to improve personal, social, or vocational adjustment.Provide advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeingProvide consultation to other clinicians regarding best practices in psychological first aid and disruptive event managementMaintain collaborative relationships with coworkers, customers, and clientsComplete reports within designated time framesOther Essential Functions Develop specific goals and plans to prioritize, organize, and accomplish your workDevelop, design, or create new applications, ideas, relationships, systems, or productsEncourage and build mutual trust, respect, and cooperation among team membersConsult reference material, such as textbooks, manuals, or journals to enhance learningConduct presentations and trainings for customers and clients on behavioral health topics and servicesParticipate in department and company meetings, as requestedOther duties as assignedOvertime/additional hours may be mandatory at times due to changes in workloadFlexible Schedule – Schedule will change based on company need. This position is subject to nights, weekends, holidays, and on-call rotationRequirementsRequired Knowledge/Skills/Abilities:Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disordersKnowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidanceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionKnowledge of laws, legal codes, court procedures, precedents, and government regulationsIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutionsAbility to accept constructive criticism and deal calmly and effectively with high stress situationsMaintain composure and avoid rigid behavior, even in very difficult situationsProficient persuasion and negotiation skillsAbility to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things doneFlexibility and adaptability in high-pressure situations, including in response to organizational changes and needsMonitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective actionInitiative to seek ongoing learning and professional developmentSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new thingsBe reliable, responsible, dependable, and fulfill obligationsExcellent verbal and written expression and comprehension skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesExcellent active listening skills and social perceptivenessExcellent complex problem-solving and critical thinking skillsExcellent judgment and decision-makingProficient with Microsoft Office Suite or related software.Education & LicensingMaster’s degree in mental health or related field required Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC)ExperienceHistory of work involving behavioral health strongly preferredClinical licensure required2 years of clinical experience required; 3+ years preferred viewing related information to develop and evaluate options and implement solutionsAbility to accept constructive criticism and deal calmly and effectively with high stress situationsMaintain composure and avoid rigid behavior, even in very difficult situationsProficient persuasion and negotiation skillsAbility to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things doneFlexibility and adaptability in high-pressure situations, including in response to organizational changes and needsMonitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective actionInitiative to seek ongoing learning and professional developmentSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new thingsBe reliable, responsible, dependable, and fulfill obligationsExcellent verbal and written expression and comprehension skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesExcellent active listening skills and social perceptivenessExcellent complex problem-solving and critical thinking skillsExcellent judgment and decision-makingProficient with Microsoft Office Suite or related software.Education & LicensingMaster’s degree in mental health or related field required Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC)ExperienceHistory of work involving behavioral health strongly preferredClinical licensure required2 years of clinical experience required; 3+ years preferredPhysical Work RequirementsWork is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.The starting pay range for this position is $27-$30 per hour. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer.All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at [email protected].

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