Client Account Manager - Healthcare
Client Account Manager - Healthcare
Overview
HealthXL provides virtual care services under the guidelines of Medicares Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. The role of Client Account Manager (CAM) requires building strong relationships with new and existing clients and proactively managing those relationships. The CAM works as part of the Client Operations Team and in close coordination with Sales Team. This is a full-time, remote-based position that reports to the Director of Client Engagement. This role requires frequent travel to client locations to achieve objectives and maintain relationships.
Responsibilities
Serves as the main point of contact for assigned accounts to ensure continuous growth
Builds and maintains strong, long-lasting client relationships
Anticipates and addresses operational issues that would have a detrimental impact on clients
Fosters and maintains high client satisfaction and engagement
Responds to client requests and resolves issues in a timely manner
Provides timely billing data and process expertise to avoid collections issues
Works with Client Ops Team to deliver account status, growth, and success updates to clients
Identifies and communicates growth initiatives for existing accounts
Prepares and distributes, as agreed upon, reports to leadership to measure program success
Visits client sites, as necessary, to build and maintain positive relationships
Maximizes patient enrollments by coordinating effective strategies for each account
Works, in an urgent manner, to resolve workflow bottlenecks (e.g., device tech issues and lagging physician orders)
Qualifications
Demonstrates iCARE values: Integrity, Growth, Excellence
Bachelors degree in business, marketing, or other relevant discipline
A commitment to excellent customer service, and relationship building
Creative, willing to challenge the status quo
Excellent written and verbal communication skills
High level of proficiency with Office suite
Ability to interpret and communicate relevant facts and figures
Manages portfolio in an organized, efficient manner
Willingness to travel to client locations as needed
High sense of urgency, goal oriented
Superior troubleshooting and problem-solving skills
At least 5 years of account management/sales experience
Apply Now
Overview
HealthXL provides virtual care services under the guidelines of Medicares Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. The role of Client Account Manager (CAM) requires building strong relationships with new and existing clients and proactively managing those relationships. The CAM works as part of the Client Operations Team and in close coordination with Sales Team. This is a full-time, remote-based position that reports to the Director of Client Engagement. This role requires frequent travel to client locations to achieve objectives and maintain relationships.
Responsibilities
Serves as the main point of contact for assigned accounts to ensure continuous growth
Builds and maintains strong, long-lasting client relationships
Anticipates and addresses operational issues that would have a detrimental impact on clients
Fosters and maintains high client satisfaction and engagement
Responds to client requests and resolves issues in a timely manner
Provides timely billing data and process expertise to avoid collections issues
Works with Client Ops Team to deliver account status, growth, and success updates to clients
Identifies and communicates growth initiatives for existing accounts
Prepares and distributes, as agreed upon, reports to leadership to measure program success
Visits client sites, as necessary, to build and maintain positive relationships
Maximizes patient enrollments by coordinating effective strategies for each account
Works, in an urgent manner, to resolve workflow bottlenecks (e.g., device tech issues and lagging physician orders)
Qualifications
Demonstrates iCARE values: Integrity, Growth, Excellence
Bachelors degree in business, marketing, or other relevant discipline
A commitment to excellent customer service, and relationship building
Creative, willing to challenge the status quo
Excellent written and verbal communication skills
High level of proficiency with Office suite
Ability to interpret and communicate relevant facts and figures
Manages portfolio in an organized, efficient manner
Willingness to travel to client locations as needed
High sense of urgency, goal oriented
Superior troubleshooting and problem-solving skills
At least 5 years of account management/sales experience
Apply Now