ClearWellness Overnight Member Care Support Specialist - Remote Patient Monitoring for Seniors

Revolutionizing Senior Care with Compassion and Technology At ClearWellness, a subsidiary of ClearCaptions, we're on a mission to improve the quality of life for seniors and their caregivers through innovative Remote Patient Monitoring (RPM) solutions. By combining Certified Health and Wellness Coaching with cutting-edge technology, we provide support and peace of mind for families of seniors living independently or in senior care facilities. Our services are designed to monitor and enhance the emotional, physical, and social well-being of our senior members, alleviating stress for their caregivers. If you're passionate about making a difference in the lives of seniors and caregivers, and you're excited about working in a fast-paced, technology-driven environment, we want to hear from you! We're seeking a highly effective and compassionate Overnight Member Care Support Specialist to join our team. About the Role As an Overnight Member Care Support Specialist, you'll play a critical role in shaping the future of RPM and improving the lives of seniors and their caregivers. You'll work closely with our customers, leveraging insights from sensor data, wellness surveys, and other sources to drive proactive and reactive customer communications. Your goal will be to establish trusted relationships with seniors and their caregivers, providing personalized support and guidance to help them achieve wellness and independence. Key Responsibilities: Review and apply information from customer profiles, wellness dashboards, and other sources to deliver informed customer communications. Analyze situations quickly and make sound decisions in emergency and routine situations, communicating necessary information to 911 services as needed. Establish and maintain trusted relationships with seniors and their caregivers through inbound and outbound telephone communication, email, text, and chat services. Provide input on improvement opportunities for products, processes, and procedures. Meet weekly and monthly metrics related to service level, performance, and customer satisfaction. Perform general account maintenance tasks, such as updating customer records and features, and responding to usage questions. The Ideal Candidate We're looking for versatile, compassionate, and tech-savvy individuals who thrive in a fast-paced environment. If you're a natural problem-solver with a growth mindset, and you're passionate about using your skills to make a positive impact, we encourage you to apply. Essential Qualifications: High school diploma or equivalent required. Ability to communicate effectively in English through reading, writing, speaking, and listening. Interest and ease in communicating with seniors (age 75+), with patience, empathy, and compassion. Demonstrated ability to troubleshoot and identify issues over the phone. Strong organizational and time management skills, with the ability to handle multiple priorities and demanding timeframes. Proficiency in computers, with a basic understanding of MS Office, CRM software, and virtual communication tools like MS Teams. Ability to work from a home office with high-speed Internet. Preferred Qualifications: 1-3 years of experience working in a healthcare environment and/or with RPM solutions. 1-3 years of experience delivering care in a home living environment. Experience working in a call center or dispatching services. Demonstrated ability to establish a rapport, gather information, and provide coaching to seniors. Experience with enterprise business support systems and/or process improvement methodologies. College degree a plus. What We Offer As an Overnight Member Care Support Specialist at ClearWellness, you'll enjoy a competitive salary ($16.89-$18.00/hr) and a comprehensive benefits package. You'll have the opportunity to work with a talented team of professionals who share your passion for improving the lives of seniors and caregivers. Our company culture values integrity, accountability, collaboration, service, and quality, and we're committed to providing a supportive and inclusive work environment. You'll also have opportunities for career growth and professional development, as we continue to innovate and expand our services. Our fast-paced and dynamic environment means that you'll be challenged to grow and learn, with the flexibility to adapt to changing priorities. Work Environment This is a remote position, and you'll work from a home office with high-speed Internet. Our virtual team is distributed across the United States, and you'll have the opportunity to collaborate with colleagues from diverse backgrounds and locations. The work schedule for this role is 11pm-8am PST, and you'll be required to work both Saturdays and Sundays. Why Join Us? If you're passionate about making a difference in the lives of seniors and caregivers, and you're excited about working in a fast-paced, technology-driven environment, we want to hear from you! At ClearWellness, we're committed to creating a culture of inclusion and diversity, and we're an equal opportunity employer. When you apply for this role, your information will be personally reviewed by our talent acquisition team. We look forward to hearing from talented candidates like you! ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apply for this job