Claims Representative - Property

Western National Insurance Group is a private mutual insurance company with over 120 years of experience in property-and-casualty insurance. They are seeking a Property Claims Representative to investigate, evaluate, negotiate, and resolve multi-line insurance claims, ensuring customer service excellence and maintaining accurate documentation throughout the claims process.ResponsibilitiesHandles high volume, low-to-moderate complexity claims within settlement authorityEnsures customer service excellenceInvestigates and reviews policy forms, facts, and claim-related documents to make appropriate decisions regarding claim resolutionEstablishes and reviews appropriate reserves for each claim based on thorough investigation, evaluation, and experience, while maintaining accurate reports to ensure claim statuses are clearly documented at all timesProvides direction to outside resourcesPerforms duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretationGathers input and makes recommendations to solve problems of moderate complexityDeals with moderately complex problems that must be broken down into manageable piecesSees relationships between problem components and prioritizes themUtilizes knowledge, experience, and available resources to find solutionsParticipates in development of improvements and helps implement changesMaintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendorsTravels for field work as requiredPerforms special projects and other duties as assignedSkillsOne to three years of experience in property claims or related knowledge in estimate writing and / or constructionUnderstanding of industry practices, standards, and claim conceptsPrior claims experienceAbility to multitask and solve problemsProficient oral and written communication skillsStrong negotiation and relationship-building skillsAnalytical with ability to exercise sound business judgmentGood time management skillsBachelor's degree or equivalent related experienceWorking toward AIC or AINS certification is preferredProficient use of various core systems, office and computer equipment, and software packagesBenefitsMedical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!Health Savings Accounts (HSA) and Flexible Spending Accounts401(k) Plan (plus company match)Wellbeing Program, including onsite fitness studioPaid Time Off – including holiday, vacation, and volunteer100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)Paid parental leaveBonus opportunitiesCompany OverviewWestern National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.



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