Claims Processor

Canada Life is dedicated to improving the financial, physical, and mental well-being of Canadians. They are seeking a Claims Processor who will assess drug requests, log incoming work, and maintain communication with various offices to ensure eligibility and process claims efficiently.ResponsibilitiesReviewing drug exception requests and completing set‑ups in the Tandem systemCorresponding by phone and email with Group Offices, Resource Centers, Benefit Payment Offices, and Group Customer Contact ServicesRunning and maintaining reports using ExcelScanning, logging, and distributing referrals and prior authorizationsAttending the office at least two days per weekSkillsStrong organizational, quality, and time management skillsExcellent customer service skillsAbility to deliver high‑quality results with speed and accuracy in a fast‑paced, challenging, and constantly changing environmentExcellent analytical, investigative, and problem‑solving skillsStrong verbal and written communication skillsComfort navigating multiple computer systems simultaneouslyExperience using Excel, Word, and other Microsoft Office applications; excellent keyboarding skills (40 wpm)Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employmentBilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needsBenefitsCareer Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.Financial Security: Company-matching pension plan, share ownership program and additional investment options.Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.Company OverviewCanada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is https://www.canadalife.co.uk/.



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