Claims Assistant I

AmTrust Financial Services, Inc. is a company focused on providing insurance solutions. They are seeking a Claims Assistant I to support Claim Adjusters and perform various administrative tasks while learning about the claims process. Responsibilities Performs general maintenance /data entry in the claim files Receives and/or returns telephone calls from providers and or claimants Generate letters from system/templates Schedule medical appointments for claimants Forward medical records Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts Submit referrals for various vendors Performs other functional duties as assigned Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues Demonstrates ability to learn technical processes and learn from mistakes to deliver a quality product to stakeholders and business partners Perform tasks assigned with an acceptable error rate., meeting the SLA rate Establishes and maintains effective relationships with customers, gains their respect and trust Adhere to any compliance changes as directed by your supervisor Performs other functionally related duties as assigned May be required to work overtime as assigned Skills High School diploma Ability to take direction and make sound business decisions Self-motivated and detail oriented Ability to adapt to a changing environment Professional telephone demeanor and good oral and written communication skills Ability to work well under pressure and multi-task in a fast-paced environment Basic understanding of business technology including Excel Ability to work both independently and in a team environment Some college Prior experience in a claims department or related experience Benefits Medical & Dental Plans Life Insurance, including eligible spouses & children Health Care Flexible Spending Dependent Care 401k Savings Plans Paid Time Off Company Overview AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. It was founded in 1998, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is