Chat Support Representative - TPA
At OneTouch Direct, we’re all about creating meaningful interactions. We aren’t just a call center; we are a vibrant community committed to exceptional service since 1998! Partnering with Fortune 500 companies, we provide top-notch solutions while ensuring our customers walk away with a smile.As a Chat Support Representative at our Tampa location, you’ll have the unique opportunity to assist our valued customers in real-time through chat. Whether they have questions, need assistance, or just want to know more about our services, you’ll be the friendly face (well, technically a friendly text!) that they turn to for help.What you’ll be up to:
Engaging with customers through our chat platform, providing swift and friendly support.
Understanding customer queries to deliver accurate and timely information.
Resolving customer issues with a cheerful and solution-oriented approach.
Ensuring a seamless and delightful experience as you handle multiple chats.
Knowing when to escalate matters to ensure customer concerns are fully addressed.
Requirements
Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out!
Experience in hospitality or a call center is a plus, but not mandatory.
You possess excellent communication and writing skills.
Comfortable using computers, including typing and navigating multiple tabs and systems.
You’re passionate about resolving issues and making customers smile.
You bring a dynamic, energetic personality to the team.
Ability to juggle tasks, prioritize effectively, and manage your time.
A strong phone presence with experience making lots of calls is a bonus!
Benefits
The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits: Health Care Plan (Medical, Dental & Vision)
Growth: Opportunity for professional advancement as we grow!
Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Apply for the job now!
Apply Now
Engaging with customers through our chat platform, providing swift and friendly support.
Understanding customer queries to deliver accurate and timely information.
Resolving customer issues with a cheerful and solution-oriented approach.
Ensuring a seamless and delightful experience as you handle multiple chats.
Knowing when to escalate matters to ensure customer concerns are fully addressed.
Requirements
Ideally, you have 1+ years of sales experience, but don’t worry if you’re just starting out!
Experience in hospitality or a call center is a plus, but not mandatory.
You possess excellent communication and writing skills.
Comfortable using computers, including typing and navigating multiple tabs and systems.
You’re passionate about resolving issues and making customers smile.
You bring a dynamic, energetic personality to the team.
Ability to juggle tasks, prioritize effectively, and manage your time.
A strong phone presence with experience making lots of calls is a bonus!
Benefits
The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits: Health Care Plan (Medical, Dental & Vision)
Growth: Opportunity for professional advancement as we grow!
Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Apply for the job now!
Apply Now