Chat Operator
AXEN IT Consulting is seeking a Chat Operator to provide exceptional customer service and support to our clients through live chat interactions. As a key member of our team, you will be responsible for engaging with clients, responding to their inquiries, and providing timely and accurate information.
Key Responsibilities:
Ā Engage with clients through live chat interactions, responding to inquiries and providing timely and accurate information.
Ā Act as the first point of contact for clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner.
Ā Proactively assist clients with questions or concerns and guide them through the website to find the necessary information.
Ā Collaborate closely with attorneys and legal professionals to stay updated on services and successfully communicate them to clients.
Ā Maintain high customer satisfaction by providing exceptional service and resolving any issues that may arise.
Ā Keep detailed records of all live chat interactions and escalate complex issues to the appropriate department or individual.
Ā Stay up-to-date with industry trends, best practices, and new technologies to continuously improve live chat service.
Qualifications
Ā High school diploma or equivalent, college degree preferred.
Ā Minimum 2 years of experience in a customer service role, preferably in a live chat setting.
Ā Excellent communication and interpersonal skills, with the ability to handle difficult conversations professionally and empathetically.
Ā Strong multitasking skills, navigating between multiple chat conversations while providing prompt and accurate responses.
Ā Ability to work independently and within a team to achieve desired goals and objectives.
Ā Knowledge of legal terminology and basic understanding of the legal process is an asset.
Ā Proficiency in typing and typing speed of at least 50 words per minute.
Ā Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for clients.
We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills.
Apply Now
Key Responsibilities:
Ā Engage with clients through live chat interactions, responding to inquiries and providing timely and accurate information.
Ā Act as the first point of contact for clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner.
Ā Proactively assist clients with questions or concerns and guide them through the website to find the necessary information.
Ā Collaborate closely with attorneys and legal professionals to stay updated on services and successfully communicate them to clients.
Ā Maintain high customer satisfaction by providing exceptional service and resolving any issues that may arise.
Ā Keep detailed records of all live chat interactions and escalate complex issues to the appropriate department or individual.
Ā Stay up-to-date with industry trends, best practices, and new technologies to continuously improve live chat service.
Qualifications
Ā High school diploma or equivalent, college degree preferred.
Ā Minimum 2 years of experience in a customer service role, preferably in a live chat setting.
Ā Excellent communication and interpersonal skills, with the ability to handle difficult conversations professionally and empathetically.
Ā Strong multitasking skills, navigating between multiple chat conversations while providing prompt and accurate responses.
Ā Ability to work independently and within a team to achieve desired goals and objectives.
Ā Knowledge of legal terminology and basic understanding of the legal process is an asset.
Ā Proficiency in typing and typing speed of at least 50 words per minute.
Ā Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for clients.
We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills.
Apply Now