Certified Medical Assistant (CMA) — Patient Vitals & Lifestyle Coach - Contract to Hire
We’re seeking a Certified Medical Assistant who pairs rock-solid clinical skills with genuine empathy. You’ll review patients’ health vitals, calorie logs, and wellness trends; perform non-diagnostic assessments; and guide patients with dietary, exercise, and lifestyle recommendations—escalating to licensed clinicians when needed. You’ll be a trusted voice for patients, helping them build healthy habits and navigate their care plan.
What You’ll Do
• Vitals & Monitoring
• Review daily/weekly vitals (e.g., BP, HR, HRV, SpO₂, weight, glucose where available) and symptom check-ins.
• Identify trends, gaps, and non-urgent red flags; escalate urgent/clinical concerns per protocol to supervising clinician.
• Document outreach and education in the EHR/RPM platform with high accuracy and timeliness.
• Non-Diagnostic Patient Assessments
• Conduct scripted intake, history updates, and risk screenings (falls, medication adherence, social needs) without diagnosing conditions.
• Perform protocol-driven triage to route patients appropriately.
• Dietary, Exercise & Lifestyle Coaching
• Provide non-prescriptive guidance aligned with clinician-approved playbooks (nutrition basics, portion awareness, hydration, movement goals, sleep hygiene, stress reduction).
• Use motivational interviewing and SMART goal-setting to improve adherence.
• Offer culturally sensitive, age-appropriate education; coordinate referrals to RD/behavioral health when indicated.
• Patient Communications
• Reach patients via phone, secure messaging, and video; maintain warm, clear, and respectful tone.
• Close the loop on questions, reconfirm understanding, and provide after-call summaries.
• Care Coordination & Compliance
• Track program requirements (e.g., time spent, contact frequency, documentation elements) and quality metrics.
• Protect PHI and uphold HIPAA at all times; follow state scope-of-practice and company protocols.
• Participate in huddles, QA reviews, and continuous improvement.
Minimum Qualifications
• Certified or Registered Medical Assistant (CMA—AAMA, or RMA—AMT, or equivalent) in good standing.
• BLS/CPR certification (current).
• 1–2+ years in ambulatory care, population health, primary care, care management, or telehealth.
• Proficiency with EHRs and patient-engagement tools; strong typing and documentation skills.
• Clear, compassionate communicator (phone, chat, and video).
• Demonstrated empathy, patience, and cultural humility.
Nice to Have
• Experience with Remote Patient Monitoring (RPM), Chronic Care Management (CCM), RTM, or health coaching.
• Familiarity with nutrition/fitness basics, wearable data, and habit-formation techniques.
• Bilingual (Spanish or other languages).
• Senior-care experience and/or working with patients with multiple chronic conditions.
Core Competencies
• Empathy & Rapport: Builds trust quickly; de-escalates frustration; meets patients where they are.
• Clinical Judgment (Within Scope): Knows when to educate vs. when to escalate.
• Education & Coaching: Delivers clear, actionable micro-goals without medical jargon.
• Detail & Compliance: Meticulous documentation; follows protocols precisely.
• Tech Fluency: Comfortable with EHR, RPM dashboards, secure messaging, and video visits.
• Teamwork: Communicates clearly with clinicians, billing/ops, and product teams.
What Success Looks Like (KPIs)
• Timely review of assigned patient panels and vitals.
• High documentation accuracy and protocol adherence.
• Improvement in patient engagement/adherence (e.g., check-ins completed, goals met).
• Patient satisfaction (CSAT/NPS) and low escalation re-work.
• On-time completion of required program minutes/contacts (as applicable).
Work Environment & Schedule
• Standard business hours with occasional patient-preferred early/late blocks as needed.
• Remote-friendly; must maintain a private, HIPAA-compliant workspace.
Compliance & Scope of Practice
• This is a non-diagnostic role. The CMA provides education, coaching, and protocol-based assessments and does not diagnose, prescribe, or independently formulate treatment plans. All escalations and clinical decisions are made by the supervising licensed clinician per state law and company policy.
Apply tot his job
Apply To this Job
What You’ll Do
• Vitals & Monitoring
• Review daily/weekly vitals (e.g., BP, HR, HRV, SpO₂, weight, glucose where available) and symptom check-ins.
• Identify trends, gaps, and non-urgent red flags; escalate urgent/clinical concerns per protocol to supervising clinician.
• Document outreach and education in the EHR/RPM platform with high accuracy and timeliness.
• Non-Diagnostic Patient Assessments
• Conduct scripted intake, history updates, and risk screenings (falls, medication adherence, social needs) without diagnosing conditions.
• Perform protocol-driven triage to route patients appropriately.
• Dietary, Exercise & Lifestyle Coaching
• Provide non-prescriptive guidance aligned with clinician-approved playbooks (nutrition basics, portion awareness, hydration, movement goals, sleep hygiene, stress reduction).
• Use motivational interviewing and SMART goal-setting to improve adherence.
• Offer culturally sensitive, age-appropriate education; coordinate referrals to RD/behavioral health when indicated.
• Patient Communications
• Reach patients via phone, secure messaging, and video; maintain warm, clear, and respectful tone.
• Close the loop on questions, reconfirm understanding, and provide after-call summaries.
• Care Coordination & Compliance
• Track program requirements (e.g., time spent, contact frequency, documentation elements) and quality metrics.
• Protect PHI and uphold HIPAA at all times; follow state scope-of-practice and company protocols.
• Participate in huddles, QA reviews, and continuous improvement.
Minimum Qualifications
• Certified or Registered Medical Assistant (CMA—AAMA, or RMA—AMT, or equivalent) in good standing.
• BLS/CPR certification (current).
• 1–2+ years in ambulatory care, population health, primary care, care management, or telehealth.
• Proficiency with EHRs and patient-engagement tools; strong typing and documentation skills.
• Clear, compassionate communicator (phone, chat, and video).
• Demonstrated empathy, patience, and cultural humility.
Nice to Have
• Experience with Remote Patient Monitoring (RPM), Chronic Care Management (CCM), RTM, or health coaching.
• Familiarity with nutrition/fitness basics, wearable data, and habit-formation techniques.
• Bilingual (Spanish or other languages).
• Senior-care experience and/or working with patients with multiple chronic conditions.
Core Competencies
• Empathy & Rapport: Builds trust quickly; de-escalates frustration; meets patients where they are.
• Clinical Judgment (Within Scope): Knows when to educate vs. when to escalate.
• Education & Coaching: Delivers clear, actionable micro-goals without medical jargon.
• Detail & Compliance: Meticulous documentation; follows protocols precisely.
• Tech Fluency: Comfortable with EHR, RPM dashboards, secure messaging, and video visits.
• Teamwork: Communicates clearly with clinicians, billing/ops, and product teams.
What Success Looks Like (KPIs)
• Timely review of assigned patient panels and vitals.
• High documentation accuracy and protocol adherence.
• Improvement in patient engagement/adherence (e.g., check-ins completed, goals met).
• Patient satisfaction (CSAT/NPS) and low escalation re-work.
• On-time completion of required program minutes/contacts (as applicable).
Work Environment & Schedule
• Standard business hours with occasional patient-preferred early/late blocks as needed.
• Remote-friendly; must maintain a private, HIPAA-compliant workspace.
Compliance & Scope of Practice
• This is a non-diagnostic role. The CMA provides education, coaching, and protocol-based assessments and does not diagnose, prescribe, or independently formulate treatment plans. All escalations and clinical decisions are made by the supervising licensed clinician per state law and company policy.
Apply tot his job
Apply To this Job