**Experienced Customer Testimonial Specialist – Transforming Customer Feedback into Marketing Gold**

At arenaflex, we're on a mission to revolutionize the way we harness customer feedback to drive business growth. As a Customer Testimonial Specialist, you'll play a pivotal role in extracting high-impact marketing assets from customer testimonials, supporting our content, social media, and competitive positioning strategies. If you're a detail-oriented, self-motivated individual with a passion for storytelling, we want to hear from you. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to empowering businesses to unlock the full potential of their customer feedback. Our team is comprised of talented professionals who share a common goal: to transform customer insights into actionable marketing strategies. As a Customer Testimonial Specialist, you'll join a dynamic team that values collaboration, creativity, and continuous learning. **Key Responsibilities** As a Customer Testimonial Specialist, your primary responsibilities will include: * Reviewing AI-flagged Gong calls to identify and validate positive customer testimonials * Extracting high-quality testimonial clips and following established SOPs for processing * Trimming and cropping video/audio segments to highlight the most compelling testimonial moments * Organizing testimonial assets by product features, use cases, and customer segments * Maintaining and updating a structured spreadsheet with detailed testimonial metadata * Uploading and organizing files in shared drives using proper naming conventions * Identifying and flagging high-priority testimonials for immediate marketing use * Ensuring quality, consistency, and organization across all media assets **Requirements** To succeed in this role, you'll need: * Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript) * Strong attention to detail and organizational skills * Ability to identify and extract impactful customer quotes * Proficiency in Google Workspace (Sheets, Drive) or similar tools * Excellent file management and naming discipline * Strong written communication skills for transcript cleanup and documentation * Self-starter with the ability to manage tasks independently **Nice to Have** While not required, the following skills and experiences will be beneficial: * Experience using Gong or similar conversation intelligence platforms * Background in marketing, content creation, or customer success * Understanding of B2B marketing and customer testimonial best practices * Experience managing and organizing media libraries for marketing teams **Project Scope** As a Customer Testimonial Specialist, you'll be responsible for processing several hundred AI-identified customer testimonials, delivering a well-organized spreadsheet, trimmed video/audio clips, and a prioritized list of top testimonials. This is a contract role with potential for extension, offering a unique opportunity to make a lasting impact on arenaflex's marketing efforts. **Benefits** As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including: * Permanent remote work flexibility * Paid Time Off * Health Maintenance Organization (HMO) coverage * Annual performance bonuses * Dedicated coaches offering an extra channel of support and skill-building * Opportunities for professional growth At arenaflex, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Join us in our mission to revolutionize customer feedback and marketing strategies. **How to Apply** If you're a motivated and detail-oriented individual with a passion for storytelling, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job