Centralized Support Representative- Mailroom
As a centralized support representative, youll play a key role expediting the collection process of a claim making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. Youll have the opportunity to develop and grow your skills to advance in your career.
Must-have Qualifications
* High school diploma or GED equivalent or higher with one or more years of relevant work experience
Work or educational experience must include:
Customer service or sales
Fast paced and changing environment
Multitasking and time management skills
Effective verbal and written communication skills
Computer skills
Preferred Skills
* Solid written and verbal communication skills
Strong attention to detail
Ability to handle high volume that comes with working in a multifaceted administrative environment.
Strong customer service and follow-up skills
Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints
Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.
Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 8 weeks)
Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET
Compensation
$17.75 /hour
Gainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.
Physical Requirements/working Conditions
Must be able to move and/or lift mail trays at any given time.
Requires long periods of standing (e.g., mailroom)
May require prolonged repetitive use of the upper extremities.
Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Equal Opportunity Employer
Apply Now
Must-have Qualifications
* High school diploma or GED equivalent or higher with one or more years of relevant work experience
Work or educational experience must include:
Customer service or sales
Fast paced and changing environment
Multitasking and time management skills
Effective verbal and written communication skills
Computer skills
Preferred Skills
* Solid written and verbal communication skills
Strong attention to detail
Ability to handle high volume that comes with working in a multifaceted administrative environment.
Strong customer service and follow-up skills
Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints
Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.
Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 8 weeks)
Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET
Compensation
$17.75 /hour
Gainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.
Physical Requirements/working Conditions
Must be able to move and/or lift mail trays at any given time.
Requires long periods of standing (e.g., mailroom)
May require prolonged repetitive use of the upper extremities.
Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Equal Opportunity Employer
Apply Now