CEC Service Consultant - Thornhill Toyota (THT)
About the position
Weins Auto Group is looking for a highly motivated and detail-orientated CEC Service Consultant to support our Service Team at Thornhill Toyota, a division of Weins, on a contract basis for 18 months. This position will be working onsite in our CEC Center in Markham during the first 6 months for trainings. Upon successful completion of trainings, the incumbent will work completely remote. In this customer-focused role, you’ll handle all incoming customer appointment inquiries with professionalism and efficiency. If you are interested in working in a fast-paced setting, and thrive from offering exceptional customer service experiences, then this could be the next position for you. We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person. Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career: We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates. We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program We have a generous Vehicle Purchase Program along with a Parts & Service Discount We invest in your career with development and training opportunities. We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates. We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral We celebrate personal and professional milestones and team events We want to promote healthy lifestyle, and offer generous fitness discounts & more
Responsibilities
• Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)
• Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management
• Generate appointment list on a daily basis.
• Follow up on no-show appointments
• Respond to customer concerns and requests that have been received through the Dealer Voice System
• Perform any other administrative tasks as directed by management
Requirements
• Customer service experience considered an asset
• Exceptional customer service skills
Benefits
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer generous fitness discounts & more
Weins Auto Group is looking for a highly motivated and detail-orientated CEC Service Consultant to support our Service Team at Thornhill Toyota, a division of Weins, on a contract basis for 18 months. This position will be working onsite in our CEC Center in Markham during the first 6 months for trainings. Upon successful completion of trainings, the incumbent will work completely remote. In this customer-focused role, you’ll handle all incoming customer appointment inquiries with professionalism and efficiency. If you are interested in working in a fast-paced setting, and thrive from offering exceptional customer service experiences, then this could be the next position for you. We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person. Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career: We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates. We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program We have a generous Vehicle Purchase Program along with a Parts & Service Discount We invest in your career with development and training opportunities. We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates. We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral We celebrate personal and professional milestones and team events We want to promote healthy lifestyle, and offer generous fitness discounts & more
Responsibilities
• Handle all incoming customer appointment inquiries quickly and accurately (telephone and by email)
• Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly unless otherwise directed by management
• Generate appointment list on a daily basis.
• Follow up on no-show appointments
• Respond to customer concerns and requests that have been received through the Dealer Voice System
• Perform any other administrative tasks as directed by management
Requirements
• Customer service experience considered an asset
• Exceptional customer service skills
Benefits
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer generous fitness discounts & more