Case Manager II - Mobile Crisis, Evenings 16 Hours

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Monday, Sunday Scheduled Hours: 16 Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 16 Cost Center: 71000 - 0821 YMCI North County Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Provides a variety of treatment related support services to clients receiving substance abuse and/or mental health services. Implements case management and referral services for clients on a consistent basis in accordance with current standards and protocols, and CHL policies and procedures. Assists with the implementation and facilitation of the individual treatment plan and aftercare services. I. Major Responsibilities: 1. Implements program policies and procedures to maintain daily structure and consistency within the program and maintain compliance with all licensing standards. 2. Assesses clients basic physical, social, educational, legal and service needs and coordinates care with other inter-agency and community-based providers. 3. Works with multi-disciplinary treatment team to develop and update integrated treatment plans and recommendations including all service needs. 4. Develops appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers. 5. Conducts outreach and creates pathways for referrals. works closely with other providers to receive referrals; may conduct admissions assessments. 6. Assists clients in engaging next level of services. 7. Coordinates and provides transportation as needed. 8. Participates in multidisciplinary team to discuss client progress. 9. Makes referrals and assists clients with transition to behavioral treatment II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor’s degree. 2. Satisfactory CORI background check. 3. Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company. Preferred: 1. Bachelor’s degree in psychology or human services or a closely related field is preferred. Experience/Skills: Required: 1. Ability to develop a working knowledge of CHL’s service lines to triage individuals being assessed for services. 2. Excellent oral communication and computer skills. 3. Ability to multitask. Must possess time management skills with a keen sense of prioritization and follow through. 4. Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency. 5. Ability to use office equipment, including copy machines, computers, printers, telephones. 6. Ability to organize complex tasks and meet deadlines. Preferred: 1. Prior experience in a behavioral health or social services setting. 2. Basic knowledge of CHL services and insurance requirements and reimbursement for these services. 3. Working knowledge of Electronic Health Records (EHR). Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.

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