Case Management Manager
The Role
Stakeholder Engagement & Governance
Collaborate with stakeholders to review change requests and assess business needs.
Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
Provide subject matter expertise on case management processes and system functionality.
Testing & Continuous Improvement
Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
Recommend improvements that optimize workflows and advance user experience.
Development Coordination
Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.
Work Environment
Operate effectively in a fully remote role, demonstrating accountability, communication, and selfâmanagement.
Contribute to a collaborative and highâperforming team culture.
This role will require working US hours.
-
The Requirements
Core Competencies
Exceptional written and verbal communication skills, with the ability to convey complex information clearly.
Strong attention to detail and organizational skills, ensuring accuracy across documentation and testing activities.
Ability to collaborate effectively with stakeholders across technical and business functions.
Critical thinking and analytical problemâsolving skills, aligned to process standards and best practices.
Selfâmotivated and able to manage aggressive timelines without direct supervision.
Technical Skills
Advanced proficiency in ServiceNow, including end to end navigation and deep technical understanding to support development efforts.
Experience coordinating testing cycles, validating system changes, and supporting platform enhancements.
Additional Preferred Skills
Understanding of finance and HR processes is considered a plus.
WTW is an Equal Opportunity Employer
apply to this job
Stakeholder Engagement & Governance
Collaborate with stakeholders to review change requests and assess business needs.
Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.
Provide subject matter expertise on case management processes and system functionality.
Testing & Continuous Improvement
Providing oversight of testing activity for system enhancements and continuous improvement initiatives.
Validate requirements, identify defects, and ensure that updates meet operational and quality standards.
Recommend improvements that optimize workflows and advance user experience.
Development Coordination
Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.
Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.
Work Environment
Operate effectively in a fully remote role, demonstrating accountability, communication, and selfâmanagement.
Contribute to a collaborative and highâperforming team culture.
This role will require working US hours.
-
The Requirements
Core Competencies
Exceptional written and verbal communication skills, with the ability to convey complex information clearly.
Strong attention to detail and organizational skills, ensuring accuracy across documentation and testing activities.
Ability to collaborate effectively with stakeholders across technical and business functions.
Critical thinking and analytical problemâsolving skills, aligned to process standards and best practices.
Selfâmotivated and able to manage aggressive timelines without direct supervision.
Technical Skills
Advanced proficiency in ServiceNow, including end to end navigation and deep technical understanding to support development efforts.
Experience coordinating testing cycles, validating system changes, and supporting platform enhancements.
Additional Preferred Skills
Understanding of finance and HR processes is considered a plus.
WTW is an Equal Opportunity Employer
apply to this job