Care Connections Representative - (REMOTE) must be Bilingual (Chinese, Vietnamese, Korean or Spanish) 10:30 - 7PM PST Hours
About the position Responsibilities • Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners • Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service • Removes barriers for member's, escalating high impact member issues • Perform timely documentation in electronic medical record and provide daily audits and feedback • Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) • Participate in special projects as assigned • Other duties as assigned Requirements • High School Diploma or equivalency • Excellent customer service, active listening, verbal and written communication skills, professional phone voice • Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software • Strong phone and verbal communication skills along with active listening • Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively • Problem solving skills • Attention to detail • Bilingual (English/Spanish) Nice-to-haves • Associate's degree or equivalent combination of education and experience • Customer Service/Call Center experience in health care or equivalent related • Experience doing outbound appointment setting or similar services Benefits • Competitive benefits and compensation package Apply tot his job