Call Processor Specialist
Are you a detail-oriented individual who thrives in a fast-paced environment? At AAA Hudson Valley, were looking for a skilled Dispatcher to join our dynamic team. If you have a knack for problem-solving and enjoy coordinating logistics, we want to hear from you!
About Us:
AAA Hudson Valley provides towing, recovery, and battery service to members needing emergency roadside assistance. We provide our services in Albany, Rensselaer, Columbia, and Greene Counties of upstate New York. We are a 24/7 operation.
Candidates will have a sliding schedule. Meaning if you have Tuesday and Wednesday off this month, next month you will have Monday and Tuesday off. It slides backwards one day each month.
Key Responsibilities:
Coordinate and dispatch our fleet or contractors to locations based on member needs.
Monitor and manage real-time traffic and service updates to ensure timely service.
Prioritize calls based on various criteria (safety, weather, traffic, etc.) and ensure police and other emergency calls are handled within established time frames.
Communicate effectively with staff, customers, and management to provide excellent service.
Maintain accurate records and handle emergency situations with composure.
Process membership renewals, changes, upgrades and apply payments as necessary over the phone with current and potential members
What We Offer:
1. Sign-On Bonus: $1500 Sign-On bonus after 6 months of employment (stipulations apply).
2. Competitive Salary: We offer a competitive salary package that reflects your experience and expertise.
3. Comprehensive Health Benefits: Enjoy full medical, dental, and vision insurance options to keep you and your family healthy and secure.
4. Complimentary benefits: We offer company paid long term disability and life insurance.
5. Generous Paid Time Off: We believe in work-life balance, offering ample PTO days, including vacation, sick leave, and personal days.
6. Retirement Savings Plan: Take advantage of our 401(k) plan with company matching to help you prepare for your future.
7. Professional Development: We invest in your growth with opportunities for educational reimbursement and career advancement.
8. Employee Wellness Programs: Access to wellness programs, including mental health resources, to support your overall well-being.
9. Employee Discounts: Take advantage of complimentary AAA membership and discounts on company products as a token of our appreciation.
10. Positive Work Environment: Join a friendly and inclusive team that values collaboration and respect.
Qualifications:
High school diploma or equivalent; additional certifications in logistics or dispatching are a plus.
Previous experience in a dispatch or customer service role preferred.
Strong communication and problem-solving skills.
Proficiency in using dispatch software and other relevant tools.
Ability to work under pressure and manage multiple tasks simultaneously.
AAA Hudson Valley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and be a part of a company that truly cares about its people and their well-being. We look forward to welcoming you to our team!
Company DescriptionThis a great place to work. After 6 months of employment, you receive a review and a merit raise may be given at that time. We are a stable and secure employer who is looking for the right candidates to build a winning team. If that's you, please don't hesitate and apply now....
Apply Now
About Us:
AAA Hudson Valley provides towing, recovery, and battery service to members needing emergency roadside assistance. We provide our services in Albany, Rensselaer, Columbia, and Greene Counties of upstate New York. We are a 24/7 operation.
Candidates will have a sliding schedule. Meaning if you have Tuesday and Wednesday off this month, next month you will have Monday and Tuesday off. It slides backwards one day each month.
Key Responsibilities:
Coordinate and dispatch our fleet or contractors to locations based on member needs.
Monitor and manage real-time traffic and service updates to ensure timely service.
Prioritize calls based on various criteria (safety, weather, traffic, etc.) and ensure police and other emergency calls are handled within established time frames.
Communicate effectively with staff, customers, and management to provide excellent service.
Maintain accurate records and handle emergency situations with composure.
Process membership renewals, changes, upgrades and apply payments as necessary over the phone with current and potential members
What We Offer:
1. Sign-On Bonus: $1500 Sign-On bonus after 6 months of employment (stipulations apply).
2. Competitive Salary: We offer a competitive salary package that reflects your experience and expertise.
3. Comprehensive Health Benefits: Enjoy full medical, dental, and vision insurance options to keep you and your family healthy and secure.
4. Complimentary benefits: We offer company paid long term disability and life insurance.
5. Generous Paid Time Off: We believe in work-life balance, offering ample PTO days, including vacation, sick leave, and personal days.
6. Retirement Savings Plan: Take advantage of our 401(k) plan with company matching to help you prepare for your future.
7. Professional Development: We invest in your growth with opportunities for educational reimbursement and career advancement.
8. Employee Wellness Programs: Access to wellness programs, including mental health resources, to support your overall well-being.
9. Employee Discounts: Take advantage of complimentary AAA membership and discounts on company products as a token of our appreciation.
10. Positive Work Environment: Join a friendly and inclusive team that values collaboration and respect.
Qualifications:
High school diploma or equivalent; additional certifications in logistics or dispatching are a plus.
Previous experience in a dispatch or customer service role preferred.
Strong communication and problem-solving skills.
Proficiency in using dispatch software and other relevant tools.
Ability to work under pressure and manage multiple tasks simultaneously.
AAA Hudson Valley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and be a part of a company that truly cares about its people and their well-being. We look forward to welcoming you to our team!
Company DescriptionThis a great place to work. After 6 months of employment, you receive a review and a merit raise may be given at that time. We are a stable and secure employer who is looking for the right candidates to build a winning team. If that's you, please don't hesitate and apply now....
Apply Now