Call Center Tier 1 Advisor
Description:
This position provides first-tier customer service support for inbound calls to our call center.
T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
T1 advisors can also expect to progressively learn more to resolve common customer issues.
This is a full-time position to work Monday through Friday and a rotating Saturday.
Requirements:
High School diploma or G.E.D.
At least 1 year of customer service experience
Veterinary clinic or animal-related call center experience
Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
Ability to multitask efficiently with error-free written work
Ability to diffuse emotional situations on the phone and de-escalate difficult situations
Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner
Ability to type accurately and for long periods of time; average typing speed 40 WPM
Consistent and reliable attendance is required
Must be able to work rotating Saturdays
Preferred Experience and Qualifications: Bilingual in Spanish
Remote work experience
Benefits:
Competitive pay and benefits including medical, vision*, dental, and life insurance
Employee Assistance Program
Pet insurance* and Virtual vet care
PTO, Holidays, Floating Holidays, and Volunteer Day
Retirement Savings Plan (401k/ RRSP) with employer matching program
Paid parental leave
Flexible scheduling and remote work where possible
The opportunity to join one of our Employee Resource Groups, and fun company events!
Apply Now
This position provides first-tier customer service support for inbound calls to our call center.
T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
T1 advisors can also expect to progressively learn more to resolve common customer issues.
This is a full-time position to work Monday through Friday and a rotating Saturday.
Requirements:
High School diploma or G.E.D.
At least 1 year of customer service experience
Veterinary clinic or animal-related call center experience
Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
Ability to multitask efficiently with error-free written work
Ability to diffuse emotional situations on the phone and de-escalate difficult situations
Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner
Ability to type accurately and for long periods of time; average typing speed 40 WPM
Consistent and reliable attendance is required
Must be able to work rotating Saturdays
Preferred Experience and Qualifications: Bilingual in Spanish
Remote work experience
Benefits:
Competitive pay and benefits including medical, vision*, dental, and life insurance
Employee Assistance Program
Pet insurance* and Virtual vet care
PTO, Holidays, Floating Holidays, and Volunteer Day
Retirement Savings Plan (401k/ RRSP) with employer matching program
Paid parental leave
Flexible scheduling and remote work where possible
The opportunity to join one of our Employee Resource Groups, and fun company events!
Apply Now