Call Center Supervisor (ZR_24316_JOB)

This is a remote position.Role Name:Call Center SupervisorSchedule:35+ hours per week The hours might be flexible but initially drafted as: Monday 12-8pm ET , Tuesday 12-8pm ET , Wednesday 12-8 pm ET , Thursday 10am - 6 pm ET and Friday 1-9pm ETClient Timezone: ETClient OverviewJoin a rapidly growing healthcare services company that connects customers with skilled field technicians across the country. This dynamic organization operates a high-volume inbound sales operation where every call represents an opportunity to help customers while driving meaningful revenue growth. The company values quality service delivery and maintains a customer-first approach, creating an environment where your leadership skills can directly impact both team success and customer satisfaction. With plans for expansion and a commitment to investing in their team, this is an exciting opportunity to be part of a company’s growth trajectory.Job DescriptionStep into a unique leadership role that perfectly balances strategic team management with hands-on customer engagement. As a Call Center Supervisor, you’ll lead a dynamic team of 6-8 agents while staying directly connected to customers through active participation in sales calls. This dual-focus position offers the best of both worlds - developing your team’s potential while maintaining your sales skills and customer relationships. You’ll be instrumental in converting incoming customer inquiries into scheduled service appointments, directly contributing to revenue growth while building a high-performing team culture. This role offers exceptional growth potential in a fast-paced, results-driven environment where your impact is immediately visible and measurable.ResponsibilitiesLead and inspire a team of 6-8 call center agents to achieve exceptional performance standardsProvide hands-on coaching and mentorship to develop each team member’s sales and customer service skillsActively handle inbound sales calls for approximately 50% of your time, maintaining direct customer relationshipsConvert incoming customer inquiries into confirmed service appointments with field techniciansMonitor team performance metrics and implement improvement strategiesEnsure consistent delivery of outstanding customer service across all interactionsCollaborate with field operations to optimize scheduling and service deliveryDrive revenue growth through effective sales techniques and team leadershipRequirementsProven experience in inbound sales with a track record of meeting or exceeding targetsPrevious supervisory or management experience in a call center environmentStrong leadership and communication skills with ability to motivate and develop team membersExcellent multitasking abilities to balance supervisory duties with direct customer serviceExperience with CRM systems (Salesforce experience highly preferred)Familiarity with call center software platforms (Nice CX One experience a plus)Healthcare industry background is beneficial but not requiredAbility to thrive in a fast-paced, results-oriented environmentStrong problem-solving skills and customer-focused mindset​Independent Contractor PerksHMO Coverage for eligible locationsPermanent work from homeImmediate hiringSteady freelance jobZR_24316_JOBOriginally posted on Himalayas

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