Call Center Service Representative - Remote (12:30 pm-9:00 pm) - SLC, Utah December 4, 2024
About the position Responsibilities • Help every customer feel valued by your words and actions • Inspire customers to share their positive experiences • Deliver meaningful solutions for customers through inbound phone interactions • Seek to add value to each customer's experience by sharing knowledge of products and services • Develop skills and knowledge in technology, banking, and leadership to grow your career • Build meaningful relationships with customers Requirements • Must live within 90 miles of SLC, UT • Passion to serve others and contribute positively to the culture • Outstanding communication skills • Experience in helping customers solve problems and educate on products/services • Knowledge of banking and financial services is a plus • Ability to navigate multiple computer software systems and strong keyboarding skills • High School diploma or equivalent Nice-to-haves • Bilingual in Spanish (additional pay upon passing assessment) • Experience in customer service roles Benefits • 100% remote work • Competitive pay starting at $17.00 per hour • Milestone bonuses at 6, 12, and 18 months • Medical, Dental, and Vision Insurance starting day one • Life and Disability Insurance • Paid Parental Leave and Adoption Assistance • Health Savings Account (HSA) and Flexible Spending Account (FSA) • Paid Training and Paid Time Off (PTO) • 401(k) plan with company match • Profit Sharing • Mental health benefits including coaching and therapy sessions • Tuition Reimbursement up to $5,250 per year • Professional development opportunities Apply tot his job