Call Center Representative FT (High Volume)
Call Center Representative Full-Time (High Volume)
This position will be working Monday-Friday (9:00am to 6:00pm CT OR 10:00am to 7:00pm CT...
Summary A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers or behalf of their company. Their duties include answering phone calls, or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best help customers
Responsibilities
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that theyre still satisfied with any purchase
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a clients or customers questions
Escalating queries and concerns
Troubleshooting common issues with product or service
Working with a team of CSRs and other departments to find appropriate solutions
In this role you will be processing both New Sales and Returns
Qualifications
Minimum of 2 years high volume call center experience
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find a positive in any situation
Physical Demands -
This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.
Job Type: Full-time
Pay: $16.75 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Required)
Experience:
Call center: 3 years (Required)
Customer service: 3 years (Required)
Work Location: Remote
Apply Now
This position will be working Monday-Friday (9:00am to 6:00pm CT OR 10:00am to 7:00pm CT...
Summary A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers or behalf of their company. Their duties include answering phone calls, or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best help customers
Responsibilities
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that theyre still satisfied with any purchase
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a clients or customers questions
Escalating queries and concerns
Troubleshooting common issues with product or service
Working with a team of CSRs and other departments to find appropriate solutions
In this role you will be processing both New Sales and Returns
Qualifications
Minimum of 2 years high volume call center experience
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find a positive in any situation
Physical Demands -
This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.
Job Type: Full-time
Pay: $16.75 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Required)
Experience:
Call center: 3 years (Required)
Customer service: 3 years (Required)
Work Location: Remote
Apply Now