Call Center Professional Trainer
Job Description:
• Deliver engaging and interactive training sessions to new and existing call center agents.
• Facilitate virtual training programs to enhance employee skills and performance.
• Adapt training delivery to various learning styles and needs.
• Collaborate with training team and SMEs to ensure training materials are effective and user-friendly.
• Provide post-training support and resources to learners and call center leadership.
• Assess training outcomes through surveys, feedback, and performance metrics.
Requirements:
• 2+ years of experience as a trainer or facilitator.
• Passion for training and desire to facilitate in a virtual classroom environment.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Demonstrable curriculum development skills.
Benefits:
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.
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• Deliver engaging and interactive training sessions to new and existing call center agents.
• Facilitate virtual training programs to enhance employee skills and performance.
• Adapt training delivery to various learning styles and needs.
• Collaborate with training team and SMEs to ensure training materials are effective and user-friendly.
• Provide post-training support and resources to learners and call center leadership.
• Assess training outcomes through surveys, feedback, and performance metrics.
Requirements:
• 2+ years of experience as a trainer or facilitator.
• Passion for training and desire to facilitate in a virtual classroom environment.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Demonstrable curriculum development skills.
Benefits:
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.
Apply Now
Apply Now