Call Center Bank Specialist
New Hampshire Mutual Bancorp (NHMB) is offering an exciting career opportunity for a Call Center Bank Specialist to join their collaborative and customer-focused banking team. This role involves serving as a professional representative to identify customer needs, clarify information, answer questions, and process requests to ensure customer satisfaction. Responsibilities Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat Responsible for identifying customer needs, clarifying information, answering questions and processing requests Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response Skills Ability to communicate professionally using various communication channels including telephone, email and online chat Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly Must be service focused and demonstrate the ability to maintain ongoing customer relationships Ability to maintain composure in challenging interpersonal situations Ability to learn quickly and apply an analytical thought process for problem solving Exceptional communication skills Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette 1 to 3 years related banking and customer service support experience preferred Benefits Medical Dental Vision 401K (with Company match) Paid time off Paid parental leave Tuition reimbursement Professional development Company Overview New Hampshire Mutual Bancorp deals with banking, financial, advice, mutual fund and saving account services. It was founded in 2013, and is headquartered in Concord, New Hampshire, USA, with a workforce of 501-1000 employees. Its website is