Call Center Agent (Tax/finance/banking/insurance/telecommunications)
Job title: Call Center Agent (Tax/finance/banking/insurance/telecommunications) in Phoenix, AZ at S R INTERNATIONAL INC
Company: S R INTERNATIONAL INC
Job description: MUST HAVES:
Candidates MUST be located within 1 hour of Phoenix or Tucson.
Candidates must be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Spanish-speaking
SOAZ – Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote)DescriptionResponsible for professionally and courteously serving customers by handling all inboundtelephone calls pertaining to Individual and Business-related tax compliance, delinquency andgeneral information requests.Responsibilities:
Answering incoming phone calls in a fast-paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call
center.
National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:Experience with participating in process improvement activitiesEducation Required:High school diploma or equivalentEducation Preferred:Associate's degree or higher
Expected salary: $20 per hour
Location: Phoenix, AZ
Apply for the job now!
Apply Now
Company: S R INTERNATIONAL INC
Job description: MUST HAVES:
Candidates MUST be located within 1 hour of Phoenix or Tucson.
Candidates must be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Spanish-speaking
SOAZ – Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote)DescriptionResponsible for professionally and courteously serving customers by handling all inboundtelephone calls pertaining to Individual and Business-related tax compliance, delinquency andgeneral information requests.Responsibilities:
Answering incoming phone calls in a fast-paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized
Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call
center.
National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:Experience with participating in process improvement activitiesEducation Required:High school diploma or equivalentEducation Preferred:Associate's degree or higher
Expected salary: $20 per hour
Location: Phoenix, AZ
Apply for the job now!
Apply Now