Customer Support Specialist II

Castlight Health is on a mission to build an integrated health network that enhances healthcare experiences. They are seeking a Customer Support Specialist II to assist health insurance members in navigating their healthcare and utilizing their benefits effectively through outbound calls and support services.ResponsibilitiesRepresent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutionsConduct outbound calls to health plan members to assist them in finding providers, scheduling appointmentsHandle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan supportBe a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefitsTake ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop serviceAccurately and effectively interpret, explain, identify and facilitate updates, modifications, and/or corrections of discrepancies related to medical billing, Explanation of Benefits, or other insurance-related documentationRequires being at a desk for extended periods of timeRequires being on the phone with patients, insurance companies, providers and others throughout the dayCameras must be on during all meetingsSkills40 hours per week with multiple shifts from 5:45 am to 7:00 pm MTMust successfully complete 3-6 weeks of training with 100% attendance starting on September 8, 2025Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutionsConduct outbound calls to health plan members to assist them in finding providers, scheduling appointmentsHandle inbound support calls as a flex team to support the inbound businessBe a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefitsTake ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop serviceAccurately and effectively interpret, explain, identify and facilitate updates, modifications, and/or corrections of discrepancies related to medical billing, Explanation of Benefits, or other insurance-related documentationRequires being at a desk for extended periods of timeRequires being on the phone with patients, insurance companies, providers and others throughout the dayCameras must be on during all meetingsPositive, resilient, professional, customer-focused mindset, excellent oral and written communication skillsDriven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environmentsDemonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experienceHigh School diploma or equivalentAttention to detail and regular attendance required (40 hours per week)Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. This includes children, pets, loud noise, construction/remodel work, home services and maintenanceMust be able to perform all job dutiesExperience with Google suite and Salesforce Service Cloud a plusBenefitsPaid time off & paid holidaysEmployer contributions for HSA accounts6 weeks of paid training (requires 100% attendance)Tuition assistanceOpportunities for career development and advancementMultiple full-time shifts available within the hours of 5:45 am - 7 pmVariable compensation includes performance based bonus opportunityCompany OverviewCastlight Health provides a healthcare navigation platform with resources for benefits, and vendors. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://www.castlighthealth.com.Company H1B SponsorshipCastlight Health has a track record of offering H1B sponsorships, with 16 in 2025, 22 in 2024, 21 in 2023, 30 in 2022, 15 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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