Call Center Agent - Remote and Part Time
Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!
Duties and Responsibilities
Manage inbound calls promptly, collecting information and entering it into the system.
Ensure a smooth rental/reservation process for potential customers.
Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
Full understanding of the billing process and be able to process payments.
Ability to provide excellent customer service.
Qualifications
High School Diploma or GED.
1 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
Work from home - Internet service that meets system needs and a separate workplace.
Type 30 WPM or more
Have a professional phone manner & ability to work independently.
Maintain customer satisfaction.
Demonstrate patience and professionalism.
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Excellent verbal and written communication skills.
Bilingual (Spanish) is a plus.
The job requires a person to work weekends and holidays as needed.
Schedule:
Part Time Only (18 24 Hours Weekly)
4, 5, or 6-hour weekday shifts between 9am 8pm
All schedules to include one weekend day
At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
Apply Now
Duties and Responsibilities
Manage inbound calls promptly, collecting information and entering it into the system.
Ensure a smooth rental/reservation process for potential customers.
Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
Full understanding of the billing process and be able to process payments.
Ability to provide excellent customer service.
Qualifications
High School Diploma or GED.
1 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
Work from home - Internet service that meets system needs and a separate workplace.
Type 30 WPM or more
Have a professional phone manner & ability to work independently.
Maintain customer satisfaction.
Demonstrate patience and professionalism.
Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
Excellent verbal and written communication skills.
Bilingual (Spanish) is a plus.
The job requires a person to work weekends and holidays as needed.
Schedule:
Part Time Only (18 24 Hours Weekly)
4, 5, or 6-hour weekday shifts between 9am 8pm
All schedules to include one weekend day
At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
Apply Now