Business Support Specialist
Job title: Business Support Specialist in Parsippany, NJ at Millennium Systems International
Company: Millennium Systems International
Job description: Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces!M-F 11:30AM to 8:15PM EST and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.This is a remote role.If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients. We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Millennium is committed to providing its customers with superior service. Our employees enjoy a relaxed environment and are provided with a terrific benefits plan. Employees who are employed at Millennium often remain at Millennium – many for the duration of their careers. Formal training is provided for this remote full-time, hourly nonexempt position.What skills do I need?
Passion for technology and helping people
Strong verbal and written communication skills
Excellent communication skills with the ability to build quick rapport
A people person. Must be able to control a conversation and be personable
Enjoy working directly with customers in a fast-paced environment
Logical, analytical, and problem-solving skills
Ability to learn new software/ hardware and adapt to changes in technology
A self-starter that can work independently and as a team member
Ability to multi-task
Has great time management skills
Beauty Industry Knowledge a plus
What will I be doing?
The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.Requirements:
Bachelor’s degree or Associates Degree with 2 years of experience
Ability to type greater than 35 wpm
Reliable ISP
We offer:
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you!Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us!Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.Powered by JazzHR
Expected salary:
Location: Parsippany, NJ
Apply for the job now!
Apply Now
Company: Millennium Systems International
Job description: Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces!M-F 11:30AM to 8:15PM EST and Sat 9:00AM-5:45PM EST, one day off during the week and Sundays off, 40 hours a week working 5 days.This is a remote role.If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients. We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Millennium is committed to providing its customers with superior service. Our employees enjoy a relaxed environment and are provided with a terrific benefits plan. Employees who are employed at Millennium often remain at Millennium – many for the duration of their careers. Formal training is provided for this remote full-time, hourly nonexempt position.What skills do I need?
Passion for technology and helping people
Strong verbal and written communication skills
Excellent communication skills with the ability to build quick rapport
A people person. Must be able to control a conversation and be personable
Enjoy working directly with customers in a fast-paced environment
Logical, analytical, and problem-solving skills
Ability to learn new software/ hardware and adapt to changes in technology
A self-starter that can work independently and as a team member
Ability to multi-task
Has great time management skills
Beauty Industry Knowledge a plus
What will I be doing?
The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.Requirements:
Bachelor’s degree or Associates Degree with 2 years of experience
Ability to type greater than 35 wpm
Reliable ISP
We offer:
Paid Time Off (PTO) and Holidays
Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you!Medical, Dental, and Vision Benefits
Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.Life Insurance
Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us!Long-Term and Short-Term Disability Insurance
Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.401(k) Retirement Plan
Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.Learning & Development Opportunities
We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.Powered by JazzHR
Expected salary:
Location: Parsippany, NJ
Apply for the job now!
Apply Now