Business Process Analyst - SaaS

What are important things that YOU need to know about this role? Fully and permanently remote – work from anywhere within the U.S. Strong communication skills required – ability to translate technical language into clear, understandable terms for all audiences. Client-focused approach – capable of educating and inspiring confidence in clients through expertise and professionalism. Industry experience required – background in dental, vision, or medical fields is essential.What will YOU be doing for us? Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery.What will YOU be working on every day? Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise systemCollaborate with stakeholders to ensure solution meets business needs and requirementsIdentify risks and issues related missing functionality or feature sets, and seek core system support on complex mattersIntroduce best practices when training users and configuring the Enterprise SystemConduct training sessions with end users, including new release upgradesSupport training team with documenting and delivering quality training material for business usersLead analysis of business requirements and develop and socialize optimization strategiesRecommend solutions to streamline and scale existing workflowsLead meetings with the stakeholders and communicate appropriate status, risks, and issuesHost client meetings and presentations to share findings with solutionsLead efforts to prioritize initiatives based on business needs and requirementsContribute to the development of project plansSupport client(s) with user acceptance testing and reviewing documented resultsAssist with documentation, mapping and validation efforts to migrate legacy data Assist with workflow planning, documentation, mapping, and user testing of integration pointsWhat qualifications do YOU need to have to be GOOD candidate?Required Level of Education, Licenses, and/or CertificatesBachelor’s degree in Computer Science or related field Required Level of Experience3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc.Required Knowledge, Skills, and Abilities Experience with SQLAbility to plan for contingencies and anticipate problemsAbility to effectively listen and respond to customers’ needsAbility to effectively convey and receive ideas, information, and directionsAbility to build and maintain work relationships and contacts needed to effectively address issues and obstaclesAbility to display strong written and verbal communication skillsAbility to remain organized despite multiple interruptionsAbility to ask critical questions to assess needs and requirementsAbility to explain complex concepts easily Ability to successfully meet timelines for project plans and manage time effectivelyAbility to translate business goals and requirements into documented requirementsAbility to travel to client sitesBuild strong relationships with business partnersSuccessfully manage competing priorities and navigate within ambiguityWhat qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or CertificatesCertified Business Analysis ProfessionalCertified Quality TechnicianCertified Quality EngineerCertified Quality Auditor Preferred Level of ExperienceExperience in healthcare claims administration, and/or SaaS experiencePreferred Knowledge, Skills, and AbilitiesKnowledge of industry standardsKnowledge of Enterprise SystemDemonstrates competencies in a variety of quality philosophies, systems, and tools The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.Compensation Range: $92,472-$138,708Compensation Midpoint: $115,590CompanySKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.

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