Business Operations Analyst (Starlink)

SpaceX is a company focused on enabling human life on Mars through advanced technologies. The Business Operations Analyst role involves supporting Starlink's mission by analyzing data, providing strategic insights, and leading cross-functional decision-making to enhance operational efficiency. Responsibilities Own global S&OP (Sales & Operations Planning) for specific hardware products to convert hardware into active, happy, paying customers Analyze key performance indicators, especially active subscribers, network utilization, produce-to-activate latency, inventory turnover, and hardware unit economics (CAC, payback period); includes developing complex S&OP models and decision-making tools Translate analysis into strategic insights and hardware mix strategy to accelerate hardware adoption, maximize lifetime value, and minimize working capital Orchestrate global supply allocation and demand forecasting by synthesizing complex demand signals against dynamic, geographically specific network capacity constraints, working directly with Network Engineering Drive resource planning for specific verticals, including the execution of critical hardware ramp and sunset plans in close collaboration with Hardware & Manufacturing Engineering Enable and accelerate go-to-market execution for products post-licensing and certification to ensure zero-latency deployment Identify initiatives for improvement of Starlink’s operational trajectory, including developing, tracking, and executing business initiatives with SpaceX’s leadership Skills Bachelor's Degree in engineering, mathematics, computer science, data science, physics, or other quantitative field 1+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship 1+ years of experience in Excel or programming Must be available to work extended hours and weekends as needed Willingness to travel to customer sites, other SpaceX locations, and events as needed Evidence of exceptional ability, especially within an ambiguous environment Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience Demonstrated success driving tangible impact/influencing within a broader organization Extreme sense of urgency and ownership; bias toward action and automation Ability to read and interpret income statements, balance sheets, and cash flow statements Strong proficiency in SQL and Python; ability to handle large datasets independently Excellent analytical modeling skills (e.g., Excel, Power BI, Tableau, Looker) Strong written and verbal communication skills, particularly with senior business leaders Benefits Long-term incentives, in the form of company stock, stock options, or long-term cash awards Potential discretionary bonuses Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan Comprehensive medical, vision, and dental coverage 401(k) retirement plan Short and long-term disability insurance Life insurance Paid parental leave Various other discounts and perks 3 weeks of paid vacation 10 or more paid holidays per year Paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law Company Overview SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft. It was founded in 2002, and is headquartered in Hawthorne, California, USA, with a workforce of 1001-5000 employees. Its website is